Haldimand Motors: Agent of Change With 37 years in the used car business, John Edelman has tapped into the secret of success. “Adapt to change,” advises…
Going one-on-one in a social distancing environment. A few years ago, Adam Kraemer considered providing a mobile service to customers who couldn’t make it to his…
Tighter budgets toughen the margin of error. Since the beginning of the COVID-19 pandemic, Timothy Tsao has seen a 500 percent increase in requests for video-based…
Fleet utilization rates are on the rise. When a busy beverage and snack fleet happened to notice that another fleet using the same warehouse was sitting…
Business is booming for Driverseat in this pandemic, thanks to their community commitment. When Driverseat CEO Brian Bazely was starting the business with his brother Luke…
Organization reduces error and maximizes efficiency. When space is at a premium, the location of your tire inventory is absolutely critical. “You don’t want to put…
Customers demand a better service experience, with fewer pain points. According to a recent J.D. Power study, customer satisfaction has significantly improved in the dealer service…
Organizing service appointments can increase customer satisfaction. In any service facility, 70 percent of appointments are scheduled between 7:30 a.m. and 11:00 a.m. But during a…