Haldimand Motors: Agent of Change
Haldimand Motors: Agent of Change With 37 years in the used car business, John Edelman has tapped into the secret of success. “Adapt to change,” advises…
Posts by Krystyna Lagowski
Contactless Delivery: Personal Service Perseveres
Going one-on-one in a social distancing environment. A few years ago, Adam Kraemer considered providing a mobile service to customers who couldn’t make it to his…
Creating Confidence with Digital Sales Tools
Staff should always feel like the stars of the show, but Distribution Stox takes it one step further. In their product and sales videos, sales staff…
More Accountable, More Efficient
Tighter budgets toughen the margin of error. Since the beginning of the COVID-19 pandemic, Timothy Tsao has seen a 500 percent increase in requests for video-based…
Telematics Boost ROI
Fleet utilization rates are on the rise. When a busy beverage and snack fleet happened to notice that another fleet using the same warehouse was sitting…
Community Contact Means Big Business For Driverseat
Business is booming for Driverseat in this pandemic, thanks to their community commitment. When Driverseat CEO Brian Bazely was starting the business with his brother Luke…
Space, Specifics and Software
These three factors are key to success for winter storage. In a typical winter season, Carla Lindsay, Owner of OK Tire in St. George, near…
Simple and Systemized
Organization reduces error and maximizes efficiency. When space is at a premium, the location of your tire inventory is absolutely critical. “You don’t want to put…
A Frictionless Experience
Customers demand a better service experience, with fewer pain points. According to a recent J.D. Power study, customer satisfaction has significantly improved in the dealer service…
Managing Service Workflow
Organizing service appointments can increase customer satisfaction. In any service facility, 70 percent of appointments are scheduled between 7:30 a.m. and 11:00 a.m. But during a…
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