Enhancing the Sales Process
The right people, the right compensation and the right tools make all the difference. While many refer to automotive retail as the “car business,” in reality,…
Posts by Huw Evans
2023 Bestbuy Conference Celebrates 70 Years of Success
The event drew shareholders and vendors from across North America for a truly special occasion. May 4-6 saw Bestbuy Distributors host its 2023 Annual General Meeting…
Customers, Products, Process
Training service advisors to deliver a superior experience. During the Great Recession of 2008-09, many dealers came to realize that the real profits and long-term growth…
Classic Cars: Best of Both Worlds?
Classic style with modern reliability can make vintage vehicles even more appealing. As we edge further into the 21st century, vehicles that were produced in the…
Delivering the Goods (and Services)
The importance of effective staff training and development Operating a successful automotive service and repair facility today, is complex and challenging. In order for the business…
Reproduction Renaissance
More classic vehicles are getting more aftermarket support, but some challenges do remain. When you’re restoring and upgrading a classic car or truck, parts availability often…
Smart, Efficient, Shop Software Solutions
Designed for ease of use and navigation, plus efficient communication with customers these platforms are essential for today’s independent service providers. Finding the right shop management…
2023 NAFA I&E Raises the Bar Once Again
Annual Institute and Expo conference delivered top-quality content, networking and new feature programs. From April 17-19, NAFA Fleet Management Association (NAFA) hosted its 2023 Institute and…
Precision Technology, Better Results
Modern ADAS calibration and measuring tools ensure vehicles are properly and accurately repaired. As vehicle design, engineering and manufacturing processes have changed, so have collision repair…
Interview with LGM’s Diana Ricketts: Transcending Multi-generational Barriers
Why age should not be a factor when it comes to employee productivity. Most nations in the developed world are facing the reality of ageing populations,…
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