Customers, Products, Process
Training service advisors to deliver a superior experience. During the Great Recession of 2008-09, many dealers came to realize that the real profits and long-term growth…
Posts by Huw Evans
Classic Cars: Best of Both Worlds?
Classic style with modern reliability can make vintage vehicles even more appealing. As we edge further into the 21st century, vehicles that were produced in the…
Delivering the Goods (and Services)
The importance of effective staff training and development Operating a successful automotive service and repair facility today, is complex and challenging. In order for the business…
Reproduction Renaissance
More classic vehicles are getting more aftermarket support, but some challenges do remain. When you’re restoring and upgrading a classic car or truck, parts availability often…
Smart, Efficient, Shop Software Solutions
Designed for ease of use and navigation, plus efficient communication with customers these platforms are essential for today’s independent service providers. Finding the right shop management…
2023 NAFA I&E Raises the Bar Once Again
Annual Institute and Expo conference delivered top-quality content, networking and new feature programs. From April 17-19, NAFA Fleet Management Association (NAFA) hosted its 2023 Institute and…
Precision Technology, Better Results
Modern ADAS calibration and measuring tools ensure vehicles are properly and accurately repaired. As vehicle design, engineering and manufacturing processes have changed, so have collision repair…
Interview with LGM’s Diana Ricketts: Transcending Multi-generational Barriers
Why age should not be a factor when it comes to employee productivity. Most nations in the developed world are facing the reality of ageing populations,…
2023 AIA Canada Conference Emphasizes the Importance of Skills, Training & Data Access
Recruitment strategies, career path development and right to repair all key topics. On April 25-26, AIA Canada held its 2023 National Conference in Toronto. With the…
Fix Auto Calgary Deerfoot: Training, Strategy, Success
Fix Auto Calgary Deerfoot emphasizes the importance of technical proficiency and skills development in today’s collision repair industry. Fix Auto Calgary Deerfoot, a modern, expansive facility…
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