Yanick Jomphe

Posts by Yanick Jomphe

65 posts

Yanick Jomphe est consultante en formation et spécialiste en implantation de systèmes de relanceCRM. Détentrice d’un B.A.A., d’un M.B.A. et d’un Ph.D.. Formation en ligne et en vidéoconférence disponible. [email protected].

Human Resources at the Centre of the Customer Experience

Setting up an HR department is not that easy! The success of organizations is largely based on their ability to retain, increase and optimize the knowledge…

April 19, 2023

Vehicle Electrification & the Customer Experience

Customer care is powerful The electrification of transportation is the topic of the day. As we know, Quebec car dealerships play a key role in the…

February 27, 2023

Customer Experience & Human Capital

We really need to think about the future! The year 2022 is finally over with its share of roller coasters and personnel logistics. The tire season…

December 20, 2022

What Will Customer Service Look Like in 2030-2040?

Open-minded customers? “Experience 2030: The Future of Customer Experience,” a study published in October 2019 by Futurum Research and always on point, demonstrates the near-term impact…

December 1, 2022

The “Tsunami” of the Winter Tire Season

Like every year, the tire season brings its share of worries! The high volume of traffic reduces the personalization of service, but customers understand the legal…

September 9, 2022

Customer Experience for Staff by Yanick Jomphe

Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…

July 14, 2021

Tire Season in a Pandemic by Yanick Jomphe

Spring is tire season! Starting March 15, customers will be able to come in and have their summer tires installed while taking advantage of current promotions.…

March 24, 2021

Calculate Customer Retention by Yanick Jomphe

In this article, we will review some important calculations in the industry. It is important to understand the terms: retention, penetration and loyalty rate. We will…

February 4, 2021

Automated Management Tools for Customer Service by Yanick Jomphe

Distribute the wealth produced by technology. To start 2021, let’s think about what we want to put in place to optimize all our internal resources. This…

January 14, 2021

Optimizing My Technology by Yanick Jomphe

Listen to each other or to the resellers? Which decision to make? To start the year 2021 well, many executives are wondering which CRM management tools…

December 22, 2020

JOBS

	HGrégoire Nissan Chomedey Service Advisor RIVE-NORD DE MONTRÉAL Full time
	Olivier Mazda de Laval Financial Advisor - New Vehicles LAVAL Permanent
	Carrossier ProColor Laval Est Groupe Gagné Body Repairer LAVAL Full time
	Chartrand Ford Inc. Service Advisors' Assistant LAVAL Full time
	Joliette Dodge Chrysler Jeep General Sales Manager - Pre-Owned Vehicles Specialist LANAUDIÈRE Permanent

Posts by Yanick Jomphe

Human Resources at the Centre of the Customer Experience

Vehicle Electrification & the Customer Experience

Customer Experience & Human Capital

What Will Customer Service Look Like in 2030-2040?

The “Tsunami” of the Winter Tire Season

Customer Experience for Staff by Yanick Jomphe

Tire Season in a Pandemic by Yanick Jomphe

Calculate Customer Retention by Yanick Jomphe

Automated Management Tools for Customer Service by Yanick Jomphe

Optimizing My Technology by Yanick Jomphe

ABOUT US

CONTACT US

SUBSCRIPTION

ARCHIVES

Automotive News, Expert Advice, and How-tos