Posts by Yanick Jomphe

Customer Experience & Human Capital

We really need to think about the future! The year 2022 is finally over with its share of roller coasters and personnel logistics. The tire season…

What Will Customer Service Look Like in 2030-2040?

Open-minded customers? “Experience 2030: The Future of Customer Experience,” a study published in October 2019 by Futurum Research and always on point, demonstrates the near-term impact…

The “Tsunami” of the Winter Tire Season

Like every year, the tire season brings its share of worries! The high volume of traffic reduces the personalization of service, but customers understand the legal…

Customer Experience for Staff by Yanick Jomphe

Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…

Tire Season in a Pandemic by Yanick Jomphe

Spring is tire season! Starting March 15, customers will be able to come in and have their summer tires installed while taking advantage of current promotions.…

Calculate Customer Retention by Yanick Jomphe

In this article, we will review some important calculations in the industry. It is important to understand the terms: retention, penetration and loyalty rate. We will…
Child reading from a book

Optimizing My Technology by Yanick Jomphe

Listen to each other or to the resellers? Which decision to make? To start the year 2021 well, many executives are wondering which CRM management tools…

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