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Posts by Yanick Jomphe

Customer Experience & Human Capital

We really need to think about the future! The year 2022 is finally over with its share of roller coasters and personnel logistics. The tire season…

What Will Customer Service Look Like in 2030-2040?

Open-minded customers? “Experience 2030: The Future of Customer Experience,” a study published in October 2019 by Futurum Research and always on point, demonstrates the near-term impact…

The “Tsunami” of the Winter Tire Season

Like every year, the tire season brings its share of worries! The high volume of traffic reduces the personalization of service, but customers understand the legal…
man-yelling-phone

Customer Experience for Staff by Yanick Jomphe

Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…

Tire Season in a Pandemic by Yanick Jomphe

Spring is tire season! Starting March 15, customers will be able to come in and have their summer tires installed while taking advantage of current promotions.…

Calculate Customer Retention by Yanick Jomphe

In this article, we will review some important calculations in the industry. It is important to understand the terms: retention, penetration and loyalty rate. We will…
Child reading from a book

Optimizing My Technology by Yanick Jomphe

Listen to each other or to the resellers? Which decision to make? To start the year 2021 well, many executives are wondering which CRM management tools…

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Calendar

april

30marAll Day01apr2023 OARA Convention & Trade Show

04apr4:00 pm5:00 pmFree Service Technician Webinar from ASE: Testing Solenoids for Variable Valve Timing (VVT)

04apr(apr 4)4:00 pm05(apr 5)10:30 pmAccessoires d’auto Leblanc Trade Show 2023

12apr2:00 pm3:15 pmNAFA Webinar : Lessons Learned and Best Practices in Fleet Electric Vehicle Charging Infrastructure Deployment

21aprAll Day23The MEVS back at the Olympic Stadium in Montreal for a Sixth Edition

24apr(apr 24)8:00 am26(apr 26)5:30 pmNAFA Institute and Expo 2023

24aprAll Day28AutoAide : Mastering The Art of Diagnosis Level One

26apr12:00 pm1:00 pmOnline Symposium on Innovation and Automation in Remanufacturing