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Posts by Yanick Jomphe

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Customer Experience for Staff by Yanick Jomphe

Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…

Tire Season in a Pandemic by Yanick Jomphe

Spring is tire season! Starting March 15, customers will be able to come in and have their summer tires installed while taking advantage of current promotions.…

Calculate Customer Retention by Yanick Jomphe

In this article, we will review some important calculations in the industry. It is important to understand the terms: retention, penetration and loyalty rate. We will…
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Optimizing My Technology by Yanick Jomphe

Listen to each other or to the resellers? Which decision to make? To start the year 2021 well, many executives are wondering which CRM management tools…

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