Customer Experience for Staff by Yanick Jomphe
Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…
Posts by Yanick Jomphe
Tire Season in a Pandemic by Yanick Jomphe
Spring is tire season! Starting March 15, customers will be able to come in and have their summer tires installed while taking advantage of current promotions.…
Calculate Customer Retention by Yanick Jomphe
In this article, we will review some important calculations in the industry. It is important to understand the terms: retention, penetration and loyalty rate. We will…
Automated Management Tools for Customer Service by Yanick Jomphe
Distribute the wealth produced by technology. To start 2021, let’s think about what we want to put in place to optimize all our internal resources. This…
Optimizing My Technology by Yanick Jomphe
Listen to each other or to the resellers? Which decision to make? To start the year 2021 well, many executives are wondering which CRM management tools…
The Holiday Season and Consumer Behaviour! by Yanick Jomphe
Important architectural changes are on the horizon. The holiday season is fast approaching and how are we going to manage the traffic in our car dealership…