Yanick Jomphe

Posts by Yanick Jomphe

67 posts

Yanick Jomphe est consultante en formation et spécialiste en implantation de systèmes de relanceCRM. Détentrice d’un B.A.A., d’un M.B.A. et d’un Ph.D.. Formation en ligne et en vidéoconférence disponible. [email protected].

AI, Humans, and HR: Towards a Hybrid Interaction Model

With the rapid evolution of skills, technology, and artificial intelligence, continuous staff training is essential to remaining competitive. In Quebec and elsewhere, many organizations are facing…

May 13, 2026

Innovation and Customer Experience

What does the word “innovation” really mean? To enhance the efficiency of the customer experience, we must introduce new methods, strategies, processes, and technologies that help…

October 10, 2025

Smooth Appointment Scheduling During Tire Season

The Fall Season! A time of intense activity in the service department within a very short period. Appointments follow one another at a fast pace, increasing…

August 21, 2025

A Supportive and Rewarding Work Culture

In a world where customer experience has become a key differentiating factor, businesses are increasingly recognizing the importance of employee satisfaction. Happy and motivated staff contribute…

May 14, 2025

For an Intuitive, Immersive, and Responsible Customer Experience

The automotive industry is undergoing a major transformation, and innovation in customer service plays a central role. With the emergence of new technologies and evolving consumer…

March 7, 2025

Are Autonomous Taxis the Solution to Traffic Congestion?

I’d like to share with you a unique experience I had during my recent visit to Scottsdale, Arizona. I had the opportunity to witness firsthand the…

February 6, 2025

What are the Trends in Customer Experience in 2024?

The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and…

January 9, 2024

Combining AI and ML for Customer Service

Technology and customer experience! Can customer relations be achieved through information technology? A relationship is defined as “a mental operation, most often totally implicit and involuntary,…

October 16, 2023

The Sequential Logic

A revolutionary strategy. Fall strategic planning! Synchronising the tire period is an intelligent and well-thought-out strategy. The service department will be welcoming active customers over a…

September 6, 2023

Resource Transformation and Mobilization

The experience of the future! We’ve long been talking about flying, transformed, connected and electrified vehicles. A number of researchers have spoken out on the subject,…

June 28, 2023

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