Yanick Jomphe est consultante en formation et spécialiste en implantation de systèmes de relanceCRM. Détentrice d’un B.A.A., d’un M.B.A. et d’un Ph.D.. Formation en ligne et en vidéoconférence disponible. [email protected].
In a world where customer experience has become a key differentiating factor, businesses are increasingly recognizing the importance of employee satisfaction. Happy and motivated staff contribute…
The automotive industry is undergoing a major transformation, and innovation in customer service plays a central role. With the emergence of new technologies and evolving consumer…
The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and…
Technology and customer experience! Can customer relations be achieved through information technology? A relationship is defined as “a mental operation, most often totally implicit and involuntary,…
A revolutionary strategy. Fall strategic planning! Synchronising the tire period is an intelligent and well-thought-out strategy. The service department will be welcoming active customers over a…
The experience of the future! We’ve long been talking about flying, transformed, connected and electrified vehicles. A number of researchers have spoken out on the subject,…
Setting up an HR department is not that easy! The success of organizations is largely based on their ability to retain, increase and optimize the knowledge…