How to Build Loyalty Among Auto Repair Shop Customers
For many customers, returning to routine, back-to-school schedules, dropping temperatures, and winter prep bring a wave of expenses and decisions. That’s where your role as a…
maintenance
Record Repair Bills Mask Aftermarket EV Trust Gap
Driven by complex repairs and rising labor costs, average Canadian dealership service spend hits $566 per visit despite flat annual vehicle drop-off frequencies. The J.D. Power…
Are Cars Designed for Easy Maintenance?
When an automaker designs a new vehicle, do they consider repair costs and the impact on owners? Do they truly care, or do they deliberately prioritize…
Beyond the Battery: Why This EV Lost Its Home Charging Ability
Our highest-mileage electric vehicle came through the shop a few weeks ago with a charging issue. The car charges without any problem at public fast-charging stations,…
A Time to Prepare
Now is the perfect opportunity to invest in equipment, training and planning for the rest of the year. After a long and snowy winter, it’s imperative…
New Wave Auto Shops: Turning Wait Time Into an Experience
What if customers expected more than just automotive maintenance services? In a former rail depot in Munich, visitors wander between restaurants and boutiques. They pause to…
SKF Automotive Expands Maintenance Solutions With New Master Kit and In-house CV Joints
SKF Automotive is pleased to introduce new innovative promotions at this year’s Automechanika Shanghai (December 2-5). These initiatives are designed to increase convenience and efficiency for…
Choosing the Right Equipment for Tires
Shopping for tire equipment is more complex than one might think. Warranties, return on investment calculations, and maintenance… There are many parameters to keep in mind…
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