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A New Addition in Edmonton to the CSN Collision Network

Autosphere » Collision » A New Addition in Edmonton to the CSN Collision Network
(l-r) Mike Crow, Bennet Douglas, Dennis Douglas. Photo CSN

CSN Harold’s legacy began when Harold Fjellstrom started the business in 1973. Fast forward to 2023, the Douglas family, who have been in the collision repair industry since 1974 at CSN Fort Saskatchewan, acquired CSN Harold’s.

Dennis and Bennett Douglas bring their wealth of industry experience and knowledge of CSN into managing CSN Harold’s, “As owners of CSN Fort Saskatchewan, we have been a CSN member since 2013. Being a licensee has provided us with many benefits from networking, SOP best practices, and branding with Canada’s highest-quality collision repairs. That’s what we want to bring to CSN Harold’s.”

General Manager of CSN Harold’s, Mike Crow, is excited to welcome customers to the shop, “When you come to our facilities, you will not only feel the customer service and high standards of communications of a family-run business, but your vehicle will also be in the best hands with OEM certified technicians, best in class equipment, and group of stores with 99 (almost 100) years in the collision repair business as a testament to their passion for repairing vehicles right the first time.”

Quality, Integrity, superior customer service

The father and son team, Dennis and Bennett, believe in quality, integrity and superior customer service, values which CSN Harold’s has and will continue to demonstrate under its new management. Expanding their business to include CSN Harold’s will give them a unique service edge, “We are a one-stop-shop or group of shops. Being a small multi-shop operator, we have technicians specialized in every type of vehicle and calibration. We also have an automotive shop in our group of companies that addresses suspension, calibrations, and all automotive repairs when a specialist automotive technician is required. We have a customer from North-East Edmonton who had a collision, but no Hyundai-certified shop was available for repairs in that area. Our partners towed the vehicle to Fort Saskatchewan; automotive repairs will be completed at the OK Tire we are affiliated with, and collision repairs will be completed in CSN Fort Saskatchewan by an OEM Hyundai certified technician. Afterwards, this vehicle will be towed to CSN Harold’s in North Edmonton at no additional cost to the insurer and no hassle for the customer, creating a seamless collision repair experience.”

Always invested in their local communities, the new owners of CSN Harold’s are firm believers in giving back with participation in local Foodbanks, Families First Society, and Make-A-Wish foundation by organizing local events.

 

Categories : Collision, Press release
Tags : CSN, Management

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