Proficiency and discipline are key to successful ATV repairs.
On April 28, 2022, Autosphere, in conjunction with Repairify is hosting a webinar entitled: Repairing Advanced Technology Vehicles: Profit is Possible at 1.00 pm EDT.
In the run-up to this event, we will be providing a series of weekly short articles that look at some of the key topics to be covered during the webinar.
These will include:
- Equipment Investment
- Technician Training
- Repair/Diagnostic Processes
This week, our focus is on Repair and Diagnostic processes. While equipment investments and technician/staff training and development are critical to a successful collision repair operation, having the ability to scale both your talent and technology is fundamental for long-term business sustainability.
Chris Chesney, Vice President of Training & Organizational Development at Repairify, who will be presenting on April 28, says, that the number one question in the collision repair industry today is “where can I find a technician?” The second is “which diagnostic tools do I purchase?”
With OEMs and insurers taking an ever-greater interest in the actual repair process, collision centres are often required to use specific equipment and scan tools for performing certified repairs. This means that not only do they need to acquire the right tools, but they need to keep them current and make sure their technicians and team are fully-versed in the capabilities of the technology they are using.
There’s also the question of skills allocation. Chesney says that highly skilled individuals within the team should not be allocated basic tasks such as pre-scanning a vehicle. He believes that a far better option is applying their expertise to data analysis, diagnostics and troubleshooting.
Proficiency in equipment use is also essential. As result, when it comes to diagnostics, making sure your technicians are trained to properly troubleshoot, leveraging the capability of the equipment available to them is key.
“Waiting for them to learn on the job when the problem with the vehicle, system or the technology presents itself, is the wrong time and the wrong way to approach it,” explains Chesney.
Additionally, he says that given that service information is far more readily available today than in the past, shops and technicians need to ensure they have a disciplined and focused approach to obtaining and researching that information. This becomes particularly important when performing tasks such as scanning and calibration on advanced technology vehicles.
Look for Chris to dive deeper into this topic and other key issues related to repairing Advanced Technology Vehicles on April 28.
Click here for more information and to register for the upcoming webinar.