The CCIF 2020 Virtual Experience will allow attendees to network (via text, audio or video), participate in the reception and listen to speakers in their workshops and conferences.
Content and interactions will be possible in English and French.
- Identify the variables we face today
- How to gain back control of some of the variables
- Improve information flow
- Reduce the pain and stress
- How to track results
- Variables that cause problems for today’s collision centres
- Traditional Collision Centre Scheduling and options
- Does too much work = too much profit?
- Considerations when establishing a Vehicle Drop-off Schedule
- Selling your Scheduling Process
- Key Performance Indicators
Patrick Piche: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Patrick has been working as a services consultant with Akzo Nobel Coating Inc. for more than 11 years. Based in Montreal, he services customers in Quebec, the Maritimes and the Atlantic provinces. His area of expertise is in project management in the collision market, customer service, training and business process improvement with an emphasis on “LEAN” production in body shops. Patrick holds a Bachelor’s degree from the University of Montreal and a Master’s degree from Quebec University at Trois-Rivieres.
Charles Aubry: Establishing a capacity planning ecosystem at the service of your shop performance.
Charles is the account manager at Progi, and he is formerly from the retail industry. He acquired an auto parts store which he managed for 20 years before joining the Progi team. With the latter, he launched the ProgiPlanning project dedicated to capacity planning in collision centres. His experience as a business owner makes him sensitive to the different challenges faced by collision centre managers. His ideas not only contribute to Progi solutions but also influence Progi’s ideology about capacity planning. Today, with his vision, Charles is helping hundreds of collision centres improve their performance. You can read him on the Progi website and see his videos on the Progi YouTube channel ProgiZone, where he addresses topics such as production optimization and planning methods in collision centres.
Dave Flockhart: Return to Prosperity With A Quality Led, Repair First Mindset.
Dave Flockhart is BETAG Innovation’s Chief Operating Officer. He has a detailed understanding of the North American collision repair industry and for the past eight years has been responsible for BETAG’s drive to deliver effective technical training and advanced equipment in Canada and the U.S.. As BETAG continues to focus on improving the Knowledge, Skills & Performance of collision repair estimators and technicians around the world, Dave is also leading the rollout of BETAG’s new Learning Centre to OEMs and body shop groups.
Fadi Smaidi: How to find talent for all opportunities in our trade!
Fadi is the CEO/Founder of SkillsTrader. He is best described as a visionary, serial entrepreneur, investor, and community builder. By the age of 40, he had earned his business acumen through 12 start-up ventures. Prior to founding SkillsTrader, Fadi owned and operated three bodyshops and had been the Vice President of Marketing for a national banner. Through his participation on education boards for the trades and personal experience, he gained a deep appreciation of the labour needs of the industry. Fadi’s passion is people and hospitality, which developed from spending his youth in the family restaurant business in his home town of Montreal. After completing his Hospitality Certificate from Cornell University in New York state, Fadi went on to have two award-winning restaurant operations, which he attributes to having provided him the foundation for business excellence.
Tim White: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Tim has been working as a Services Consultant for AkzoNobel for the last two years. Tim has a very strong collision repair history, originally starting as a technician and whilst working through his career he has worked within large MSO Groups, Insurance Companies and large individual Bodyshop’s. Spending a large part of his career in the European market, he has spent the last 12 years in North America. Tim’s areas of expertise are Process Improvements, Building Consistency Through Process, Customers Service, Strong analytical, diagnostic, and root cause identification skills.
Kathryn Peterson: Dealing with Difficult Personalities
Kathryn holds a degree in psycho-education and opted for the training and development field after fourteen years of work as a counsellor to people suffering from different addictions. Having led more than 800 workshops, trainings and keynotes in Canada, the United States and Europe, Kathryn is passionate about helping her clients rise up to their challenges. She is a lecturer at Concordia University and has facilitated trainings to groups in the automobile industry. Three of Kathryn’s books have been published: Two of them for school-aged children. In 2016, Kathryn was appointed Governor of the Montreal chapter of the Financial Management Institute and received a recognition award from the Order of Chartered Administrators of Quebec. Kathryn recently appeared in the media (CTV News, Global, CJAD, the Gazette and Radio-Canada) to address the topic of difficult personalities in the workplace. She occasionally appears on CJAD’s The Natasha Hall show to address issues related to emotional and behavioural management.
Elliot Roberts: Pro & Cons of Photo estimating, customer experience and machine learning
Elliot Roberts is the Product Management Director for UK & Africa. With over 15 years of experience in the insurance sector, Elliot’s passion is delivering the latest technologies and innovations to improve efficiencies across the board, solving the problems that our customers and our customers’ customers face on a daily basis. One of Elliot’s favourite activities is running hackathon style strategy sessions with key customers. Elliot put his in-depth knowledge of the claims journey – from initiation through to settlement – to good use as one of the original inventors of Solera’s Photo estimating solution. In his spare time, Elliot attends an executive management programme at the Harvard Business School.
Marcos Malzone: Pro & Cons of Photo estimating, customer experience and machine learning
Marcos Malzone is the Global Head of Product Marketing for Solera. Based in the UK, Marcos has over 25 years experience in the Technology, Telecommunications and Insurance sectors. Marcos has held various senior roles in product management and business development, and has dedicated the last 10 years of his career delivering digital transformation to large enterprises worldwide. For the past 18 months Marcos has been responsible to bring to market new product innovation including AI-based estimating solutions. Marcos holds a Masters in Electrical Engineering from the Polytechnic University and an MBA from Fundação Getulio Vargas, both in Brazil.
Registration includes the networking lounge and sponsors lounge access, Wednesday’s reception, as well as Wednesday’s & Thursday’s CCIF meeting.
Early bird registrationis in effect until midnight (EST) Friday, September 4th.
Regular registration will close October 4th.
Click here to register.