Same Day? No Way!
Why same-day repairs are getting harder to deliver. For decades, customers have measured good automotive service by one simple benchmark: Drop the vehicle off in the…
Ken Borg
The First 10 Minutes
Why great service advisors win before the hood opens. Step into any successful repair shop and you’ll notice something right away: It’s not just about fixing…
Dealing With Comebacks
The key to success is not how you did the job, but how you take care of the problem afterwards. Comebacks are a fact of life…
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