At AAPEX 2024, Mitchell1 announced updates to Manager SE shop management system. To gain sight on this and other developments at Mitchell1, Autosphere met up with Nick Di Verde, Senior Director of Product Development and Jen MacDonald, Director of Marketing.

Regarding Manager SE, a new feature is Job View, which has been introduced into Manager SE 9.1. Essentially, it’s designed to boost productivity and helps staff within the service efficiently organize labour operations and parts by each specific R/O, enabling better profitability for each and every job that comes in.

With Job View, labour related tasks and parts are organized into clear, concise estimates and invoices which shop staff can access with just a few clicks. “It eliminates the hassle of manually rearranging line items—improving the clarity of customer documents while keeping everything neatly organized onscreen,” explained Jen MacDonald.

For service advisors, the new Job View feature can improve their day-to-day productivity, since it allows them to build clear and detailed estimates that are segmented down to each individual job.

Nick Di Verde also explained that users can easily manage any customer deferred work by converting any grouped job container items into “canned jobs.” These deferred jobs can also be easily moved, via a single click to a dedicated sub-estimate tab on the revisions screen, named automatically from the job. Additionally, Job View enables shops to check the profitability of individual jobs to ensure they are meeting profit goals. For Mitchell1, Job View represents one of the most important additions to the company’s suite of automotive service solutions in recent years and will no doubt be a very significant benefit for shop service advisors, technicians and customers.

Regarding Mitchell1’s ProDemand, automotive repair information solution, Di Verde also explained that it’s been updated with improved VIN filtering as well as the addition of more EVs. This is designed to further expand coverage, ensuring that technicians can easily access the repair information they need for a specific vehicle, when they need it. Plus, if they are interrupted with that specific job, they can easily pinpoint exactly where they were when they come back to it.