BOLT ON TECHNOLOGY has helped independent repair shops drive customer loyalty thus reaping higher revenues.
During the recent 2020 virtual AAPEX Show, this information was made available— Digital Vehicle Inspection reports shows drivers photos of their repairs and they can read technician notes on a mobile device so altering the repair shop-customer relationship. As well its automatic text message service reminders, next-appointment scheduling and text-to-pay functions have helped keep service bays full.
Now, BOLT ON offers the same award-winning, business-enhancing solutions to new/used car dealer service centres, auto body shops, parts vendors, A/C specialists, import car specialty shops, truck, RV, motorcycle/marine repair specialists, fleet managers and other aftermarket sectors. BOLT ON’s full capabilities are now available via the cloud through NextGear, making it possible for any customer-facing repair operation with an internet connection and a mobile device to improve communications, strengthen relations and increase business with customers—no need to buy new software or hardware.
NextGear includes the full suite of capabilities every establishment doing repair work needs, in a single product, available month-to-month with no long-term commitment. Dealer service centres can now send customers multimedia updates after the service advisor takes their keys, and collision centres can provide photographic evidence of vehicle damage in real-time, for speedier approval of repairs from the insurance carrier. For sectors where future work such as regular maintenance can be anticipated, drivers can schedule those appointments and receive service reminders on their device. NextGear can also prompt customers to leave a positive review of their experience, which helps shops and service centres manage their online reputations.
Specifically, NextGear delivers all the following capabilities in a single platform:
- Vehicle condition photographs and videos
- BOLT ON’s red/yellow/green-light vehicle health reports
- Two-way texting between customers and the shop
- Speech-to-text note-taking
- Canned recommendations and notes, standardizing a professional polish to every diagnosis and communication
- Complete vehicle maintenance profiles
- Ability to clearly track progression and wear of parts over time
- Future appointment scheduling
- Text-To-Pay and payment financing, through BOLT ON Pay
- Review Manager
- Cloud storage of all data, for protection and easy access
BOLT ON provides more transparency to vehicle owners, who increasingly use their mobile devices to manage every aspect of their lives in real-time. When customers can see photos of worn or dirty parts, they’re more likely to believe what the technician is telling them—and more likely to approve the work quickly. And BOLT ON’s research shows that seeing and better understanding the problems can generate stronger customer trust, repeat business, and increase average repair orders.
To learn more, visit www.boltontechnology.com or call 610-400-1019 to speak with a customer service advisor.