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Mitchell’s Q1 Industry Trends Report

Throughout this quarter's report, Mitchell experts share insights important to the industry, including the evolution of claims automation and changes in claims frequency in the wake of COVID-19. Photo: Mitchell

This report examines the Ongoing Effects of COVID-19 and Implications for Collision Repair, Property & Casualty Claims from Mitchell.

It shares important data-driven trends impacting the property and casualty industry, along with expert insights, opinions and guidance that can help businesses navigate this year’s new environment.

A year after the COVID crisis abruptly upended life around the world, workers everywhere are anxiously awaiting a return to “normal.” However, industry experts note the importance of understanding that our future “normal” may be very different, as changes in commuting, investments in virtual medical care, and the emergence of a hybrid workforce begin to take shape.

Throughout this quarter’s report, Mitchell experts share insights important to the industry, including the evolution of claims automation and changes in claims frequency in the wake of COVID-19, the effect of COVID-19 on hospitals and healthcare workers, and a closer look at vaccines.

All of these insights are collected into two editions: Auto Physical Damage and Casualty.

The Auto Physical Damage Edition: The Evolution of Claims Automation

In this edition, Senior Vice President of Global Product Strategy and Artificial Intelligence for Mitchell’s Auto Physical Damage division, Olivier Baudoux, shares his insights about the technological evolution necessary to reach the “Holy Grail” of automation: touchless estimates.

“While COVID-19 accelerated the pace of digital transformation for the collision repair industry and advancements have led to increased automation, “the need for human oversight and intervention remains necessary,” says Baudoux. “Furthermore, the infrastructure and regulation required to support a completely automated end-to-end system are still evolving.”

This edition also takes a deeper dive into Collision Repair trends from 2020 and what they mean for the future, how Advanced Driver Assistance System calibrations can be a new profit centre, and Ryan Mandell, Director of Claims Performance sits down with Paul Prochilo, CEO of Canada’s Simplicity Car Care and Chairman of the Canadian Collision Industry Forum (CCIF), for the latest mPower Collision Podcast.

Click here for the full edition.

The Casualty Edition: 2021 CPT Code Changes – Evaluation and Management Updates

This quarter’s Casualty Edition breaks down CPT Code changes implemented on January 1, 2021, and dives deeper into the AMA’s new evaluation and management updates. Additionally, experts from Mitchell, Genex and Coventry weigh in on the latest trends surrounding COVID-19 and explore how it has affected hospital and healthcare workers.

These experts also explain how COVID-19 vaccines may be impacting Workers Compensation and how vaccinating field case managers is helping to keep claims moving forward.

Click here for the full edition.

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