Lessons From The Road
Tire Butler’s experience offers valuable lessons for tire businesses considering offering mobile service. When Tire Butler first launched in 2010 with a single truck, mobile tire…
Editorial
Customer Service Is Everyone’s Job
From the service advisor to the technician in the bay, every member of the team has a role in building customer trust. In the automotive repair…
Permission To Say “No!”
When is it too dangerous to change a tire? Roadside tire service remains one of the most dangerous jobs in the tire industry. Technicians have suffered…
Beyond Good Looks
Why wheel and tire packages are taking on a more complex role One of the things I’ve learned during my time in the tire industry is…
Distribution Stox Holds Grand Opening for New Warehouse
Vaughan facility adds significant capability and is part of a broader investment strategy Distribution Stox and RSSW held an official grand opening of their new Vaughan,…
Equipment Keeping Pace with Market Demand
Tire service equipment manufacturers took advantage of the Automechanika trade show to unveil their latest solutions. Visitors were treated to many rewarding encounters. “Our research and…
Beat the Changeover Bottleneck
Why staffing, equipment capacity and technician fatigue can determine how well a shop handles the seasonal rush. For tire retailers in Canada, the fall tire changeover…
The Rise of XL-Rated Tires
As vehicles grow heavier and wheel diameters increase, Extra Load tires are becoming an increasingly common as OEM and replacement fitment. Extra Load (XL)tires are no…
Your Service Truck Is Your Lifeline
Regular maintenance, inspections and proper lubrication can help keep roadside and off-road tire service operations running reliably. For many tire dealers and service providers, the service…
The Human Factor Still Matters
Technology can make a business more efficient, but never underestimate the value of a human voice. Artificial intelligence is quickly becoming part of the automotive service…
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