Communication is the key. Drivers have always been slightly neglectful of keeping in touch with their vehicles. There was always a potential issue with people remembering…
Operational culture has to change. Action in the business world is driven by money until a crisis forces change. In the collision repair industry, the crisis…
The collision repair industry has a long list of challenges, such as the shortage of qualified people. That may have to do with associating success with…
Business practices in the age of change. Was it Peter Drucker who said, “culture eats strategy for breakfast?” That’s certainly the case with the collision repair…