Maximizing Mentoring
Integrating learning practices into business operations is a major key to success. There is no question that the auto care industry and many service centres are…
Posts by Huw Evans
Gen Z and Service
The newest workers could be a big benefit to Fixed Ops. One of the biggest issues dealers are currently facing is a lack of qualified service…
Better Training, Better Satisfaction, Better Results
Proper upskilling practices offer a multitude of benefits. It’s well documented that one of the biggest issues facing the auto care sector in Canada is a…
Recruitment and Retention: The Right Message
Honest feedback and interaction is key to successful staff recruitment and retention. Often, two of the biggest challenges facing dealers are employee recruitment and retention. Whether…
Canadian Legislative Update: Reality Versus Mandates
The Canadian Legislative Session at NAFA I&E drew some interesting conclusions. One of the most anticipated sessions at I&E 2024, certainly for the Canadian contingent was…
MVRO Urges Dealers to Pushback Against “Cooling Off” Period
Proposed MVDA amendment will harm the industry and not help consumers. In Ontario, long overdue changes are being proposed around the Motor Vehicle Dealers Act. While…
2024 MVRO President’s Conference Part 2: Leadership, Encouragement and Leveraging AI
There was no question that the 2024 MVRO President’s Members/Vendors Conference in Akumal, Mexico, was another one for the history books. The setting, at Secrets Akumal…
Women Driven 2024: An Interview With Host Katie Mares
Leading brand expert and bestselling author shares insights on how to create a superior experience for female consumers and employees. On May 23, Women Driven will…
2024 MVRO President’s Conference Part 1: Regulations, Mandates and Lessons Learned
In the first of a two-part series (see part 2), we look at some of the major highlights from this year’s event in Akumal, Mexico. Over…
NAFA I&E 2024: New Frontiers and Big Possibilities
The celebrated annual fleet expo provided a whole host of top quality content, networking, and product displays. From April 21-24, the expansive Henry B. Gonzalez Convention…
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