Same Objective, Different Conversation
Asking what your technicians and staff need from you, instead of what you need from them. As independent shop owners, we’re obsessed with numbers. Billed hours,…
Urban Automotive
Smooth, Efficient Repairs
New technologies, software tools and a client-focused approach are making this not only possible – but significantly easier to achieve In an automotive repair shop, asking…
Sharing Experiences
Knowledge and communication in our industry can make a real difference Not long ago, Autosphere columnist Mike Urban, contacted us regarding an email he received from…
The Owner’s Curse
Why those who own the business never truly clock out If you own an automotive repair shop, chances are you’ve heard the line “must be nice…
Firefighting Is Not a Business Strategy: Stop Reacting and Start Leading
Chaos within your service centre is often self inflicted. Let me paint a familiar picture. It’s 8:05 AM and the phone is already ringing. A technician…
Maximizing Mentoring
Integrating learning practices into business operations is a major key to success. There is no question that the auto care industry and many service centres are…
Urban Automotive: Go-To Neighbourhood Garage
Autosphere had a very interesting chat with Mike Urban who has a great story to tell, a sense of humour and advice to share. We asked…
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