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Automotive News, Expert Advice, and How-tos
LGM Financial Services
Dealers that take the time to develop and retain their employees are far more likely to succeed long term. An ongoing issue impacting the automotive retail…
Generative AI: Next Level Engagement
Leveraging AI solutions to elevate the customer experience. Artificial Intelligence (AI) is probably the most talked about and hyped subject in the business world right now.…
Adam Hill & LGM: Rising to the Top
Since 1998, Adam Hill has steered his financial services firm to become a leader and innovator in automotive F&I products and solutions. In 2023, LGM Financial…
Customers, Products, Process
How to deliver a superior experience and enhance profitability. For many dealers, the F&I process can prove to be both a rewarding and challenging experience. Get…
Interview with LGM’s Diana Ricketts: Transcending Multi-generational Barriers
Why age should not be a factor when it comes to employee productivity. Most nations in the developed world are facing the reality of ageing populations,…
Jake Stacey, LGM Financial Services: An Obligation To Be Visible
As a woman leader in automotive, Jake Stacey says she has an obligation to be visible in the industry to other women and to let them…
Building Effective Service Retention
Sound strategies that work in both good times and bad. Service is the backbone of any dealership’s operations. Whether economic times are good, or bad, customers…
Favourable Outcomes for Factory Orders
Transparency, regular communication and engagement is key to making it work. There was a time, not too long ago, when one of the biggest issues many…
LGM Post Event Review: Optimizing F&I in the Age of Factory Orders
LGM Webinar discussed critical factors needed to succeed in the current new vehicle sales environment. On March 10, Autosphere.ca in conjunction with LGM Financial Services,…
Contactless Service Is Here to Stay
A pandemic-induced measure becomes mainstream practice. When the COVID-19 pandemic originally hit, many dealers found themselves adopting new approaches to retailing vehicles. With showrooms in many…