The First 10 Minutes
Why great service advisors win before the hood opens. Step into any successful repair shop and you’ll notice something right away: It’s not just about fixing…
Customer Service
New Wave Auto Shops: Turning Wait Time Into an Experience
What if customers expected more than just automotive maintenance services? In a former rail depot in Munich, visitors wander between restaurants and boutiques. They pause to…
Do vehicle owners truly understand their cars?
Helping your customers maintain their vehicles in good condition goes well beyond simple profit. Contrary to what some of us might think, many customers consider taking…
Creating a Standard
Setting expectations at the start is the key to building successful relationships. How often have we seen situations where customers either get frustrated with us or…
Dealing With Comebacks
The key to success is not how you did the job, but how you take care of the problem afterwards. Comebacks are a fact of life…
The CSN Collision Network Gaining Ground in Newfoundland
CSN Baker’s longstanding 8,581 sq. ft body shop facility, which serves the approximately 6,700 residents of the Clarenville community, now becomes part of the CSN Collision…
Enhancing Service From Hello: A Deep Dive Into the Service Check-In Process
Reynolds presented its newest study—Enhancing Service from Hello: A Deep Dive into the Service Check-In Process. This new study examines dealer’s perspectives on the check-in process…
Fix Network: A Call Centre To Support Novus Glass Franchises
The Fix Network is constantly driving forward a large number of special projects with the dual mission of better responding to consumer needs and supporting franchisee…
Community Auto Care
Giving back can pay big dividends for service providers. While our industry focuses on supplying parts and servicing and repairing vehicles, the term “auto care”, in…
Rivers Edge Services: Recognizing Our Skills and Knowledge
For this month’s profile of a successful ASP, we headed to Prince George, B.C. to speak with Bruce Williams of Rivers Edge Services. We asked Bruce…
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