Giving back can pay big dividends for service providers. While our industry focuses on supplying parts and servicing and repairing vehicles, the term “auto care”, in…
Already a top-selling store, this Kia dealership is focusing on customer satisfaction. Idris Malik started his automotive career 18 years ago. He began in sales, first…
Have you forgotten the Golden Rule for building solid relationships? Navigating today’s service industry is far from a walk in the park. As a shop owner…
The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and…
While visiting Mitchell 1 at AAPEX 2023, Autosphere had an opportunity to chat with Ben Johnson, Director of Product Management. A key theme for Mitchell 1…
Customer Relationship Management (CRM) software is a system that connects the dealership to its customers and prospects. It is used both by management to obtain reports…
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