Customer Service Archives

Customer Service

The First 10 Minutes

Why great service advisors win before the hood opens. Step into any successful repair shop and you’ll notice something right away: It’s not just about fixing…

April 10, 2026

New Wave Auto Shops: Turning Wait Time Into an Experience

What if customers expected more than just automotive maintenance services? In a former rail depot in Munich, visitors wander between restaurants and boutiques. They pause to…

April 1, 2026

Do vehicle owners truly understand their cars?

Helping your customers maintain their vehicles in good condition goes well beyond simple profit. Contrary to what some of us might think, many customers consider taking…

March 20, 2026

Creating a Standard

Setting expectations at the start is the key to building successful relationships. How often have we seen situations where customers either get frustrated with us or…

July 31, 2025

Dealing With Comebacks

The key to success is not how you did the job, but how you take care of the problem afterwards. Comebacks are a fact of life…

October 21, 2024

The CSN Collision Network Gaining Ground in Newfoundland

CSN Baker’s longstanding 8,581 sq. ft body shop facility, which serves the approximately 6,700 residents of the Clarenville community, now becomes part of the CSN Collision…

June 25, 2024

Enhancing Service From Hello: A Deep Dive Into the Service Check-In Process

Reynolds presented its newest study—Enhancing Service from Hello: A Deep Dive into the Service Check-In Process. This new study examines dealer’s perspectives on the check-in process…

May 16, 2024

Fix Network: A Call Centre To Support Novus Glass Franchises

The Fix Network is constantly driving forward a large number of special projects with the dual mission of better responding to consumer needs and supporting franchisee…

April 26, 2024

Community Auto Care

Giving back can pay big dividends for service providers. While our industry focuses on supplying parts and servicing and repairing vehicles, the term “auto care”, in…

April 4, 2024

Rivers Edge Services: Recognizing Our Skills and Knowledge

For this month’s profile of a successful ASP, we headed to Prince George, B.C. to speak with Bruce Williams of Rivers Edge Services. We asked Bruce…

March 27, 2024

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