Customer Service Archives

Customer Service

Dealing With Comebacks

The key to success is not how you did the job, but how you take care of the problem afterwards. Comebacks are a fact of life…

October 21, 2024

The CSN Collision Network Gaining Ground in Newfoundland

CSN Baker’s longstanding 8,581 sq. ft body shop facility, which serves the approximately 6,700 residents of the Clarenville community, now becomes part of the CSN Collision…

June 25, 2024

Enhancing Service From Hello: A Deep Dive Into the Service Check-In Process

Reynolds presented its newest study—Enhancing Service from Hello: A Deep Dive into the Service Check-In Process. This new study examines dealer’s perspectives on the check-in process…

May 16, 2024

Fix Network: A Call Centre To Support Novus Glass Franchises

The Fix Network is constantly driving forward a large number of special projects with the dual mission of better responding to consumer needs and supporting franchisee…

April 26, 2024

Community Auto Care

Giving back can pay big dividends for service providers. While our industry focuses on supplying parts and servicing and repairing vehicles, the term “auto care”, in…

April 4, 2024

Rivers Edge Services: Recognizing Our Skills and Knowledge

For this month’s profile of a successful ASP, we headed to Prince George, B.C. to speak with Bruce Williams of Rivers Edge Services. We asked Bruce…

March 27, 2024

Performance Kia Mayfield: A Group Effort

Already a top-selling store, this Kia dealership is focusing on customer satisfaction. Idris Malik started his automotive career 18 years ago. He began in sales, first…

January 29, 2024

Service Provider Corner: Do Unto Others

Have you forgotten the Golden Rule for building solid relationships? Navigating today’s service industry is far from a walk in the park. As a shop owner…

January 26, 2024

The Customer Experience: Word-of-Mouth Advertising

If you can build trust with your customers, they’ll recommend you to friends and family for years to come. In a world where common courtesy is…

January 24, 2024

What are the Trends in Customer Experience in 2024?

The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and…

January 9, 2024

JOBS

	FICHAULT KIA Accounting Clerk CHÂTEAUGUAY Permanent
	ST-BASILE TOYOTA Parts Manager SAINT-BASILE-LE-GRAND Full time
	ACTION CHEVROLET INC. Specialized Technician SAINT-HUBERT Full time
	Procolor Repentigny Est Body Repairer REPENTIGNY Full time
	MERCEDES-BENZ WEST-ISLAND Vehicles Sales Consultant DOLLARD-DES-ORMEAUX Permanent