Mitchell 1 announces MessageCenter, the texting app integrated with the Manager SEshop management system, is now available in Canada.
“Texting expedites customer approvals for discovered repair work and enhances customer communication in general,” said Tim McDonnell, product market manager for Mitchell1. “Our Canadian ManagerSE customers can now leverage this method of communication to reach their customers when time is tight – like when they have a car on the rack and need approval to proceed with discovered repair work.”
With MessageCenter, auto repair shops can reach their customers right away with two-way text messaging directly from inside the Manager SE shop management system.
This eliminates roadblocks such as calls going to voicemail or emails that go to an address that the customer may not check right away. MessageCenter is an optional add-on to the Manager SE system.
Users can type their own custom message or take advantage of templates for commonly-used messages that can be personalized with Manager SE database fields for the customer, vehicle, the service writer and the shop. Even the order total can be part of the template so the customer will know the amount due.
Key features include:
- Text messaging directly from Manager SE work-in-progress, order revision or appointment editor screens
- Dedicated texting number (with area code) for each shop
- Flexibility to send on-the-fly text messages or create and use custom templates
- Conversations with customers (text threads) are saved for later review