Reynolds Releases 3rd Annual Golden Metrics Report for Canada

Automotive DMS provider Reynolds and Reynolds has released its third annual Fixed Ops Golden Metrics Report tailored specifically to the Canadian retail market.

Published with dedicated Canadian data sets (available in both Canadian English and French), the study tracks emerging operational trends and year-over-year (YoY) shift patterns across dealership fixed operations nationwide.

The 2026 report incorporates specific YoY callouts across key performance charts, allowing dealership management teams to benchmark service drive efficiency and profitability against national averages.

Key Performance Areas Tracked:

• Repair Order (RO) Metrics: Tracking labor and parts revenue performance per repair order.

• Customer Service Retention: Evaluating retention rates as vehicles transition past factory warranty periods.

• Shop Capacity & Productivity: Advisor and technician performance metrics amidst ongoing skilled labor challenges.

• Digital Service Workflow: Assessing the impact of online scheduling, digital multipoint inspections (MPI), and mobile approval tools on service upsell conversion.

For Canadian dealer principals, fixed operations directors, and service managers, the report offers actionable operational intelligence to guide department strategy for the second half of 2026 and into 2027. The Canadian English edition of the report is accessible via Reynolds Canada’s resource portal.