Fixed Ops Golden Metrics for Canada

Here is the latest report for Canada regarding fixed operations metrics from Reynolds and Reynolds: These are some of the key takeaways:

• A massive uptick in Total Hours sold in October and November, likely linked to the increase in demand for seasonal tire replacement
• A significant drop in Hours per RO in November, likely linked to the increase in demand for seasonal tire replacement
• An upward trajectory in ELR as the year progressed, especially in 2025
• A significant drop in Profit per Customer Pay RO in November, again, likely linked to seasonal tire replacement
• Stores that have a tool that creates efficiencies for the technician almost uniformly perform significantly better, across all metrics, than those that don’t.

The contents include: Intro and Methodology; Total Hours: Hours per RO; Effective Labour Rate; Profit per Customer Pay RO; Technician Involvement; Large Population Centre; Medium Population Centre; Small Population Centre; Rural; Conclusion.

Looks like they’ve covered all bases and can give you some great advice.

Check out the report.