Nissan Canada announced a series of changes to its management team, which will take effect on July 1, 2021.
Ken Hearn, current Director of Dealer Network Development & Customer Quality, will be appointed Director of Marketing, succeeding Adam Paterson who will assume a new important challenge outside of Nissan Canada.
Paterson’s new assignment will be announced in the coming weeks.
Trevor Longley, current Director of Aftersales Operations for Nissan and INFINITI USA, will be appointed as Director, Dealer Network Development & Customer Quality for NCI.
Hearn and Longley will report to Steve Milette, President of Nissan Canada.
“At Nissan Canada, we’re always looking for opportunities to develop Canadian talent and support our team members in their professional journey,” added Milette.
“The changes to our senior leadership team will allow Ken and Trevor to apply their proven leadership abilities and strong skillset while bringing a fresh perspective to their respective departments.
“Together with the rest of the NCI management team, I am excited to witness them both lead Nissan into this exciting next chapter.”
“I want to also thank Adam for his significant contributions to the Canadian Nissan and INFINITI organizations over the last years,” said Milette. “We wish him continued success in his future endeavours.”
Since joining Nissan Canada in 2013, Hearn has held a variety of progressive roles.
In his new position, Hearn will be responsible for the planning and implementation of all marketing, communications and media for national, retail, digital, customer relationship management, sponsorships and auto shows.
Hearn will also lead product planning and day-to-day market actions on Nissan products.
As newly appointed Director of Dealer Network Development & Customer Quality, Longley’s role will see him managing the customer quality process, customer experience and product training while leading the development of the dealer network for Nissan Canada.
Prior to his role in the U.S., Longley served as Director of Aftersales and Quality Assurance for three years at NCI and is excited to be back in Canada.
Both Hearn and Longley will be based out of Mississauga.