Kia has been ranked number one among mass-market brands by J.D. Power in the 2021 Vehicle Dependability Study (VDS).

The brand reported 97 problems per 100 vehicles. Three of Kia’s most popular-selling models – the Sorento, Sportage, and Optima – ranked number one in their respective segments.

“This award, on the heels of our initial quality recognition from J.D. Power, is a testament to the dependability of our product and vehicles, said Elias El-Achhab, Chief Operating Officer at Kia Canada.

“We are honoured to see our unwavering commitment to this receive top recognition among mass-market brands“adds Elias El-Achhab.

The study measures the number of problems per 100 vehicles (PP100) experienced over the last year by owners of their three-year-old vehicles, meaning this study focused on 2018 model year vehicles.

It includes 32 nameplates and 153 models, covering problem symptoms grouped into eight major vehicle categories:

1. Seats,
2. HVAC,
3. Features/Controls/Displays (FCD),
4. Driving Experience,
5. Interior,
6. Engine/Transmission,
7. Exterior,
8. Audio/Communication/Entertainment/Navigation (ACEN)