CARSTAR, a multi-store network of independently owned collision repair facilities, announces new organizational structure for its Canadian business.
As a longstanding trusted voice of the Canadian collision repair industry, CARSTAR understands the rate of automobile advancement is only continuing to accelerate. The team is investing heavily in resources to ensure the path forward is forged with data-backed decisions and subject matter experts who understand the landscape.
“As we focus on our Canadian business and identify areas of opportunity, we have a unique chance to really get back to our roots,” says Jeff Labanovich, Chief Operating Officer, CARSTAR Canada. “To do that, we must have the right structure in place to support our valued customers and we are excited to have these tenured team members leading these new departments.”
The new structure
The new organizational structure will include four key departments; strategy and analytics, claims services, insurance, and promotion and development.
- The new strategy and analytics team will be focused on studying trends, investigating vehicle innovation and ensuring CARSTAR has the right technology to support the needs of its customers. Tony Mammone will now be the Vice President of Strategy and Analytics leading these efforts. Tony is no stranger to the industry, and he has a deep understanding of the repair process along with experience in trend analysis.
- Vince Matozzo, Vice President of Claims Services, will continue overseeing this department which includes the call centre. Vince will be joined by Marty Smith, now Director of Franchisee Performance, who will be focused on operational excellence, building key infrastructures to support case management, estimate reviewing and overseeing the case management team.
- Adam Ceifets, Vice President of Insurance for both the collision and glass teams, will continue to lead the CARSTAR insurance sales team. Long-time technological expert, Bill Davidge, now Director of Innovation and Technology, will join the insurance team, providing subject-matter expert support to its valued partners.
- The newly formed promotion and development team is bringing back regional promotional support to the field team to ultimately drive enhanced services to CARSTAR’s valued customers. The new leader of this department, Dave Foster, Vice President of Network Promotion and Development, will have a keen focus on supporting the field team while supporting procurement and development efforts. Reporting to Dave will be the zone directors and their subsequent area managers of operations. Collin Welsh will also now rejoin the field team, leading the Ontario region and Ontario area managers of operations.
“These new leaders are already firing on all cylinders as we have Bill Davidge leading an ADAS and calibration training event next week for our valued industry partners and franchise family, and Dave Foster is already in the field supporting our stores in Alberta,” continues Labanovich. “These new departments provide incredible support for our 2023 plans and I’m excited about the opportunities in front of our CARSTAR Canada franchise family.”
Visit CARSTAR.ca for more information.