Rob Ingram, Author at Autosphere

Posts by Rob Ingram

29 posts

Rob Ingram owns and operates Eldon Ingram NAPA AUTOPRO in Stratford, Ont. You can reach him at [email protected]. Rob Ingram est propriétaire et exploitant de Eldon Ingram NAPA Auto Pro à Stratford, en Ontario. Vous pouvez le joindre à [email protected].

Creating a Standard

Setting expectations at the start is the key to building successful relationships. How often have we seen situations where customers either get frustrated with us or…

July 31, 2025

Securing the Future

Finding opportunities to bring in the next generation While we maintain and repair vehicles, our sector is primarily a people business. Without our customers we don’t…

April 2, 2025

Service Advisor Success

The right people, the right training and the right procedures are essential. Arguably the most important role in your shop is that of the service advisor.…

February 11, 2025

Appreciating the Technicians You Have

Helping and empowering your existing staff can be great way to increase productivity. It’s no secret that many auto service centres across the country are struggling…

November 11, 2024

More Tech, More Collaboration

Exposing students to technology programs is great, but proper resources are needed to create proper career training. In our industry, there is a lot of discussion…

July 17, 2023

Delivering Real Proficiency

It’s not just about having efficient technicians in your service bays. Proficiency is a term we often hear when it comes to service bays and shop…

June 13, 2023

Setting the Right Expectations

Following proper systems and procedures is key to ensuring transparent and long-term relationships with your customers. As Spring approaches and many of us get into tire…

March 24, 2023

Setting Expectations in an Era of Parts Shortages

Being realistic, both with your customers and your capabilities are key. Many of us are currently experiencing parts shortages. There are some situations where it’s taking…

October 14, 2022

People and Profits Equal Success

In my previous column, I talked about the importance of increasing awareness of the skilled trades (including automotive service) among young people in school, especially those…

June 20, 2022

Planting the Seed

Grassroots education is one way of attracting new blood into the automotive repair industry. There is no question that our industry is facing a long-term problem…

March 9, 2022

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Posts by Rob Ingram

Creating a Standard

Securing the Future

Service Advisor Success

Appreciating the Technicians You Have

More Tech, More Collaboration

Delivering Real Proficiency

Setting the Right Expectations

Setting Expectations in an Era of Parts Shortages

People and Profits Equal Success

Planting the Seed

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