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Posts by Rob Ingram

Rob Ingram
34 posts

Appreciating the Technicians You Have

Helping and empowering your existing staff can be great way to increase productivity. It’s no secret that many auto service centres across the country are struggling…

More Tech, More Collaboration

Exposing students to technology programs is great, but proper resources are needed to create proper career training. In our industry, there is a lot of discussion…

Delivering Real Proficiency

It’s not just about having efficient technicians in your service bays. Proficiency is a term we often hear when it comes to service bays and shop…

Setting the Right Expectations

Following proper systems and procedures is key to ensuring transparent and long-term relationships with your customers.  As Spring approaches and many of us get into tire…

People and Profits Equal Success

In my previous column, I talked about the importance of increasing awareness of the skilled trades (including automotive service) among young people in school, especially those…

Planting the Seed

Grassroots education is one way of attracting new blood into the automotive repair industry. There is no question that our industry is facing a long-term problem…

Preparing Your Business for EVs

Taking steps now will ensure your business is ready for the battery-electric influx. Like it or not, electric vehicles are coming. Most of the OEMs have…
KYB

Ride Control: Education is Key

Ride control can be a lucrative revenue stream for shops, provided it’s explained and serviced the right way. Ride Control has one of the biggest impacts…

Planning for Potential Problems

Preparing for unforeseen circumstances requires having solid plans, procedures and leadership in place. If there is anything the COVID pandemic era has shown us, it’s the…

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