On Your Own Terms
Customer pay work can be hugely beneficial, providing you do it right The one thing our industry is never short of is change. There are times…
Posts by J.R. Martino
A Time to Prepare
Now is the perfect opportunity to invest in equipment, training and planning for the rest of the year. After a long and snowy winter, it’s imperative…
Customer Pay Considerations
Customer-pay work is something we’ve seen a big increase in over the last year. Some of the reasons for this can be attributed to cost of…
Capitalizing on Uncertain Times
Slower periods represent the ideal opportunity to enhance your processes and focus on the long-term. For many of us, the last five years have been a…
Keeping Up
Solid equipment, technology and staff investments require a number of considerations… Every day, in our shops, we see the relentless march of technology. For us to…
Coating Considerations
Refinish SOPs are essential for correct ADAS calibrations. In the modern collision shop environment, calibrating ADAS systems is fast becoming an integral part of the repair…
Key Driver
The better the estimate, the better the repair and the better outcome for your business. As vehicles have become more complex, the need to perform repairs…
The Importance of Good Partnerships
In many cases, partnerships can either make or break your business. A topic that seems to come up frequently in discussions today concerns drivable versus non-drivable…
Changing Claims, Changing Process
In the second of two columns, J.R. looks at how the post-pandemic claims process is impacting the mechanics of shop operation We all know that collision…
The Changing Face of Insurance Claims
In the first of two articles related to the claims process, J.R. looks at how the COVID-19 pandemic and market conditions are changing the claims process…
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