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Posts by Dave Redinger

Dave Redinger
38 posts
Dave Redinger is a retired mechanic with over 45 years of experience. He now works as a consultant and legal advisor on mechanical matters. You can reach him at davescornergarage.com.

The Art of the Comeback

Effectively dealing with dissatisfied clients. Let’s face it, today’s customer is smarter, more independent and more informed. The availability of information on the web has changed…

In My Opinion: The Evolution of Our Industry

Tomorrow’s vehicles will be dramatically different from what you see in your bays today. By the time you read this, the Canadian International AutoShow (CIAS) will…

Fight the Fine Fight

When it comes to keeping your customers, you’ve got to battle the competition on a variety of fronts. The headline reads: “CAA Sees Record Number of…

Customer Service: Treasure the 70 Percent

Focusing in on your existing clientele. Since the majority of your new business will come from referrals, it certainly makes sense to treat your customers right.…

Insurance Issues: Bad Things Happen

Are you covered for everything you could lose? Someone once told me that the secret to success is to buy and hold. I’ve believed in that…

Small Claims Court: Lose-Lose

No one wins when you have to go to court. Let’s face it, it’s a new world out there. Everybody’s an expert. Need examples? Just look…

Shop Efficiencies: Spring Cleanup

It’s time to look at your business to see where improvements need to be made. With the warmer weather finally here, it’s time to for a…

Guard Dogs : Poodle on Patrol!

Remembering our shop dog, Trixie. Not too long ago, the Canadian International AutoShow was in town. Here in Toronto this event had become the kick-starter for…

In My Opinion: Lessons Learned

Today’s electric vehicles have more in common with the first Cadillac and Lincoln than you might think.  Over the years, mostly through my work in media…

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