Clutch, Canada’s fastest-growing online used car retailer, opened its first Customer Hub inside Cadillac Fairview Markville Mall (5000 Hwy 7, Markham, ON). This opening marks a significant milestone in Clutch’s mission to make buying and selling pre-owned cars easier, more convenient, and more accessible for all Canadians. 

Strategically located in one of the Greater Toronto Area’s busiest shopping centres, this inaugural Customer Hub will serve as a dedicated pick-up and drop-off point for customers buying or selling through Clutch.ca. It offers a physical touchpoint in an otherwise digital-first experience, bridging the gap between online convenience and in-person service. 

“This space is about giving our customers more choice and flexibility,” said Dan Park, CEO of Clutch. “While most of our customers love the ease of buying a car entirely online, some value having a physical space where they can interact with our team. Our new Customer Hub brings the best of both worlds together, and is a place where technology and human connection meet.” 

Services offered include: 

• Convenient Pick-Up and Drop-Off: This location will serve as a centralized hub for customers to pick up or drop off vehicles purchased or sold through Clutch.ca, streamlining the handoff experience. 
• On-Site Support from Clutch Experts: Friendly and knowledgeable Clutch experts will be available on-site to facilitate vehicle hand-offs and ensure a smooth and seamless experience. 
• Guided Digital Shopping: Customers can browse Clutch’s full online inventory using dedicated in-store computers, with staff available to assist in navigating listings, comparing vehicles, and answering any product-related questions. 
• Customer Education and Guidance: Clutch experts will provide in-person guidance on the digital car-buying process. 

While the core focus is convenience, the physical presence helps reinforce Clutch’s commitment to transparency, trust, and customer support—hallmarks of the brand’s customer-first approach.