The Human Factor Still Matters
Technology can make a business more efficient, but never underestimate the value of a human voice. Artificial intelligence is quickly becoming part of the automotive service…
Oakville Tire & Auto
The First 10 Minutes
Why great service advisors win before the hood opens. Step into any successful repair shop and you’ll notice something right away: It’s not just about fixing…
Dealing With Comebacks
The key to success is not how you did the job, but how you take care of the problem afterwards. Comebacks are a fact of life…
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