Datalink Unveils New Website to Increase Accessibility for Customer Support and Market Intelligence Capabilities

 Datalink, a subsidiary of N.A. Williams Company, announced the launch of its new website. The new site provides a streamlined experience for companies seeking to improve their customer experience by providing live customer support and gaining deeper intelligence on market dynamics impacting their specific industry. Autosphere inquired and found that it serves Canada as well although not yet in French.

The website features a detailed set of capabilities and solutions that clients can deploy to enhance their customer engagement. Key capabilities highlighted are:

• Customer Support: Inbound call, text, chat, email, call routing and CRM integrations.
• Inside Sales: Inbound/outbound lead generation, product quotes and order management.
• Marketing Intelligence: B2B/B2C call and email surveys and detailed market intelligence insights for informed decision-making.
• Price Shops: Retail price shop services for accurate, real-time pricing intelligence to help a business stay competitive.
• Marketing and Promotion: Customer outreach, marketing follow-up, promotions and loyalty support.

Datalink capabilities are flexible and can be implemented to meet the unique needs of each client. Although they serve all industries, by visiting the Datalink site, businesses can view common solutions for specific industries such as retail, automotive, commercial vehicle fleet, industrial and others.

“We are thrilled to launch our newly designed website, which underscores Datalink’s commitment to innovation and accessibility,” said Ashley Baird, Director of Operations at Datalink. “This platform represents a new era for Datalink as we enhance awareness of, and accessibility to, our exceptional customer support services.”

For more information, visit the new website at www.datalinkservices.com and explore all that Datalink has to offer.