The U.S. National Independent Automobile Dealers Association has compiled a guide to operating an independent vehicle dealership in the era of COVID-19.
The Independent Dealer’s Guide for Safely Operating During COVID-19 contains guidelines, best practices, policies and procedures gathered from government agencies as well as independent dealers across the nation.
“As the automotive industry continues serving its communities in a post-COVID-19 environment, protecting the health and safety of the driving public is the highest level of priority,” NIADA CEO Steve Jordan said.
“We are proud to offer this important guide to the dealer community as a set of recommended guidelines to assist in their ongoing efforts.”
The guide is a tool to help dealers plan carefully and understand what changes they might need to make in their businesses to take advantage of post-pandemic opportunities while protecting the health and safety of their customers, employees and vendors.
The guide will approach:
- General considerations for creating a safe workplace, such as establishing a written plan and conducting daily health checks of employees.
- Best practices for policies regarding social distancing within the dealership, and cleaning and disinfecting in the showroom and in vehicles.
- Handling interactions with customers, including test drives, sales and financing, service department operations and collections.
- And much more.
It contains information from the Centers for Disease Control and Prevention, the Occupational Safety and Health Administration, the California Department of Public Health and other agencies.
The guide is available on NIADA’s COVID-19 resource page at covid19.niada.com.