GM and Mitchell Launch GM Collision Repair Network in Canada

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Mitchell and GM Collision Repair Network for Canada Photo: GM

Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, and General Motors today introduced the GM Canada Collision Repair Network.

The new program focuses on increasing brand loyalty and customer confidence by promoting the proper, safe repair of Chevrolet, Buick, GMC and Cadillac vehicles. Through the Network, participants can access business and technology resources designed to streamline the repair process, increase consumer confidence and support the safe return of GM vehicles to the road.

Mitchell will serve as program administrator, overseeing enrollment and verifying that repair organizations meet high standards for facilities, training, tools and equipment. The Canadian Collision Repair Network closely mirrors GM’s U.S. program launched in 2018 and also managed by Mitchell. Core member requirements—including a list of essential tools and curriculum for technician development—will now be standard throughout North America. Additionally, participating facilities will use Mitchell Cloud Estimating with Integrated Repair Procedures to create estimates and repair plans that offer line-level access to GM procedures as the appraisal is written, reducing research time and facilitating proper repair.

GM Collision Repair Network

Unlike other Original Equipment Manufacturer (OEM) certification programs, the GM Collision Repair Network provides a comprehensive, metrics-driven approach that requires participants have training, tools and repair procedures that can help them properly and safely restore today’s increasingly complex vehicles, such as those equipped with Advanced Driver Assistance Systems (ADAS) and constructed of special materials.

“Vehicle complexity has skyrocketed in recent years, necessitating expert knowledge, equipment and tools to do the job right,” said Bob Rintoul, Vice President of Myers Automotive Group. “With the GM Collision Repair Network, we can be confident we have the resources needed to get vehicle owners back on the road safely. And with the certification, we also have an advantage over the competition.”

Additional information, including how GM Canada dealers can enroll, is available on the Mitchell website. In 2021, the Collision Repair Network will expand to Canadian independent repairers and Multi-Site Operators (MSOs).

“We’re honoured to support GM and its launch of the Canadian GM Collision Repair Network,” said Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage division. “Close collaboration and a joint commitment to proper, safe repair has resulted in a successful program for Network participants throughout the U.S.. Having recently introduced Mitchell Cloud Estimating to the Canadian market, now is the perfect time to expand the program to all of North America.”

Follow Mitchell on Twitter @MitchellRepair and @MitchellClaims to receive collision repair and P&C updates and perspectives.


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