Soldiering Through Tough Times by Rick Hatswell
It’s a pretty different world we’re living in these days. Luckily, here in British Columbia, people in our industry have continued to work. Overall, we’ve been…
Posts by Rick Hatswell
Shades of Grey
Making the case for pre and post scan coverage. Just recently, Craftsman Collision was part of a large-scale pilot project, working with the Automotive Retailers Association…
Mentoring Mode
Program lays foundation for loyalty. Cars are just crazy with technology now! The way of the future is to get young people in early and get…
Illuminating Insurers
Getting the money message out. How can insurance companies better understand what it costs to repair cars? In the past two years alone, there has been…
Tapping Technology
Greater efficiencies get it right the first time. Anyone under the age of 30 likely doesn’t know a world without the Internet. To them, technology is…
Insurance Rates : Review Rumblings
The British Columbia government’s review of collision repair rates might be good news for the industry—or it might not. As cars are becoming more complicated, margins…
Efficiencies: Process Makeover
Improved efficiencies mean a better work-life balance. When Craftsman Collision began refining its shop production methods three years ago, it wasn’t just to focus on better…