Are we passing our skills to the next generation? We know the skilled labour pool is shrinking so let’s do our part in promoting the trades. We’ve heard it over and over again—a serious shortage of skilled labour is on the horizon. Actually, forget the horizon. Many shops currently struggle…

Setting business goals in advance goes a long way to maximizing your time and return on investment at these events. Our industry has a few tradeshows every year, and it’s a big investment. Who do you send? How much is the registration fee? Are there accommodation and travel costs? How…

What was traditionally a maintenance service may now be an integral part of ensuring that a vehicle’s safety system is working properly. If you speak to vehicle OEMs, many will tell you that one of the consumer’s pressing concerns is connectivity. When you browse through new vehicle websites, you’ll see…

OEMs are altering the customer experience—so can independent service providers. There may be a new automotive trend starting at our shopping malls. After a pilot project this past Spring, Toyota Canada opened up three pop-up retail stores in Montreal, Vancouver and Richmond Hill (Ontario) during the holiday season (until the…

Clients often think they’re making a fair comparison when it comes to auto parts, but we know that’s not always true. There are a lot of automotive parts options in our industry that many consumers aren’t aware of. You can add value for your client right at the point of…