When you face a difficult problem in the service bay, take advantage of the support that’s available.  For service providers and particularly the technicians working the…

Providing accurate analysis of when repairs are needed and why. Drips, leaks, “sweating” and “staining” are all common terms used in the automotive service repair industry.…

Harnessing the power of social media can reap big rewards long term. Today, social media has become a staple of communication. It’s something that every business…

Today’s CRM solutions allow us to create transparency and trust like never before. Customer retention management has become one of the most consistent tools used in…

Prior to the early 1950s, power steering wasn’t offered on most passenger vehicles. It all changed when Chrysler introduced power steering on the 1951 Imperial as…

A convenience device can cause headaches on older vehicles. Often seen as an added convenience and sometimes a gift, remote starters can make life easier for…

A change is happening and our industry needs to adapt. In the aftermarket, we have and will continue to see a slow adaptation to the newest…