The Co-operators has been awarded the 2017 J.D. Power Canada awards for Canadian Auto Insurance Customer Satisfaction in the three regions where it qualifies—Atlantic Canada, Ontario and Alberta.
This is the second consecutive year that The Co-operators has received all three awards.
The J.D. Power study measures overall Canadian customer satisfaction with auto insurers, examining five critical factors: non-claim interaction, billing and payment, policy offerings, claims and price. The Co-operators received top scores in the non-claim interaction and policy offerings categories in each of the Atlantic, Ontario and Alberta regions, and ranked highly across all remaining categories.
“Our performance in this year’s J.D. Power study is indicative of the high level of customer satisfaction that we have across Canada,” said Rob Wesseling, President and CEO of The Co-operators. “We’re proud of these results as they strongly position us as an industry leader in client engagement. We plan to use the information gathered from the surveys to continue to improve our relationships with our clients.”
Since the inaugural study in 2008, detailed results of the J.D. Power report have been used to identify strengths and opportunities.
The Co-operators said that results from recent years have helped it focus on specific areas to enhance customer service and satisfaction, producing positive results. The Co-operators also said it continues to see an increase in the overall satisfaction index, year-over-year.