A Changing Claims Landscape
Narrowing of severity between BEV and ICE vehicles and the growth of customer-pay work require different strategies. Recently, Mitchell’s latest Plugged-In EV Collision Insights report reveals…
Posts by Ryan Mandell
Mitigating Against Cost Increases
Supply chain disruptions and parts inflation are key trends impacting the way repairers operate. When we look at trends currently shaping the collision repair industry, there…
Fewer Sales, More Claims
EV demand is shifting, which will impact repair trends going forward. In 2025, we saw significant changes happening in both battery electric vehicle (BEV) adoption and…
A Shift in EV Claims and Repairs
If there is one thing we can be certain of regarding trends in collision repair, it is that they are constantly changing. In 2024, claims frequency…
Collision Repair Considerations in 2024
A number of factors are requiring operators to be highly focused on their margins. During the early stages of the COVID-19 pandemic, where claims volume dropped…
EVs Claims Frequency Continues to Climb
The market share of repairs is increasing, both in Canada and the U.S. Mitchell’s Q2 EV Collision Insights Report (Plugged-In) revealed that electric vehicle claims are…
How EVs are Impacting Collision Repair
A different approach to vehicle design requires a different approach to claims and shop processes. There’s no question that the growth in electric vehicle use and…
Major EV Shift by Ryan Mandell
The impact of automotive electrification on the North American collision repair industry A recent McKinsey & Company study1 found that 56% of North American respondents are…
Cracking the Code by Ryan Mandell
Diagnostic scanning has become imperative. Vehicles are becoming more complex, their systems more interconnected. It’s no longer enough to just perform pre-and post-scans. In today’s environment,…
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