The Owner’s Curse
Why those who own the business never truly clock out If you own an automotive repair shop, chances are you’ve heard the line “must be nice…
Posts by Mike Urban
Battle Damage and Blind Spots
Recently, I came across a story that truly stopped me in my tracks. It was one of those moments where you scroll past dozens of forgettable…
Firefighting Is Not a Business Strategy: Stop Reacting and Start Leading
Chaos within your service centre is often self inflicted. Let me paint a familiar picture. It’s 8:05 AM and the phone is already ringing. A technician…
More Than Just Skin in the Game
Risk takes on a new meaning when you’re invested in your business. Last year, we looked at how running a successful independent repair shop is about…
Fire, Flood, and Fine Print: The Hidden Dangers in Your Shop Insurance
As shop owners, we’re trained to expect the unexpected—seized bolts, last-minute walk-ins, and that mystery noise that never happens during test drives. But there’s one surprise…
More Than Just Skin in the Game
Behind every successful independent auto repair shop, there’s an owner who lives a life most people couldn’t handle for a week—and probably wouldn’t want to. From…
The Apprenticeship Advantage
Bringing on an apprentice is an investment, but it’s one that can pay off in ways many shop owners overlook. For starters, apprentices often cost less…
Fixing More Than Cars
How SOPs Improve Efficiency and Customer Satisfaction. Running an independent automotive repair shop is no easy task. Every day, shop owners and their teams deal with…
Behind Shop Doors
Unseen Challenges Faced by Auto Shop Owners Recently, I was reminded of the classic rock song “Behind Blue Eyes” by The Who, originally released in 1971.…
Seeing is Believing
How digital inspections are transforming auto repair… In the auto repair world, trust and transparency go a long way. As the saying goes, “seeing is believing,”…
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