Epicor Software Corporation recently announced the acquisition of MechanicNet, a customer relationship management (CRM) and retention solutions provider for auto service businesses and their clients.
The transaction was officially completed on June 3. The company has not disclosed the financial terms of the agreement.
To help auto service businesses improve their sales and increase customer satisfaction and loyalty, MechanicNet has developed and designed several web-based CRM tools and related solutions. Service reminders, estimate follow-ups, online appointment setting, customer-facing service portals, shop-branded websites, and comprehensive customer marketing campaigns are some of the solutions that MechanicNet offers. These solutions have played a significant part in supporting the growth of repair business across Canada and the U.S. The company has designed the solutions to be compatible with major service management software platforms, providing users with the option to integrate marketing and CRM activities into their daily business operations.
“Service providers represent the auto care industry’s ultimate connection with millions of consumers and businesses that rely on our products and services—and it is absolutely vital that we help these businesses continue to grow,” said Scott Thompson, Senior Vice President, Automotive and Business Services, Epicor. “MechanicNet is already playing an impressive role in supporting the growth of thousands of businesses across the U.S. and Canada. We are confident that with our ability to innovate and invest, we can make MechanicNet solutions even more valuable and compelling for service providers and their customers.”
According to Epicor, the acquisition will aid the company in expanding its portfolio of solutions for the automotive service market. Currently, over 100,000 automotive business locations across Canada, the U.S. and Mexico use solutions offered by Epicor. PartExpert, the database of the company for replacement parts, tires, labour and other information is embedded within the automotive industry’s key shop management platforms. Epicor’s web-based estimating solution Integrated Service Estimator has been designed with the aim to help service providers prepare estimates quickly and source parts and related supplies for different types of mechanical repairs and maintenance services. Additionally, its aftermarket B2B eCommerce channel Epicor Parts helps parts sellers connect with over 180,000 auto service providers.
“Together, Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement. These automotive service business solutions help accelerate sales growth, improve productivity, and deliver superior customer loyalty experiences,” Thompson concluded.