Discussing the decades old problem of independent shops only billing 4.2 hours per technician out of an 8-hour day. A common misconception many shops have is…

Unlike other trades and professions (i.e. plumbing and accounting), our trade does not charge for every minute we pay our technicians. On average, we collect only…

New or different ways of looking at things get me excited. Every once in a while someone will say something that makes me look at a…