Life and business are always changing. In spite of this, as humans we always resist change. I am sure all of you have tried to bring…

A very useful tool for calculating how long a job takes and what to charge for it. A service advisor creates a customer estimate using a labour…

I don’t take much time to watch sports. But when I do watch a sporting event on TV, I tend to focus on the coaching. As…

Are you paid for quality repairs? A few months ago, I was invited by several clients to join a Facebook group of shop owners. The discussions…

When many of you first went into business, you were the only employee. As we all know, the minute you add a second person to a…

When Columbus was exploring the oceans for new worlds, most people believed the world was flat. If you sailed too far, it was thought that you…

A customer called for a car repair estimate. This was when we still ordered all our parts by phone years ago. I wrote down all the…

AIA Canada reported that in 2015, the average billed time per technician in the independent automotive sector was 4.4 hours of an eight hour day.  This…

All other trades and professions bill for every minute they work, including driving to and from their customer if that’s required. Our business has evolved differently…