Training seasoned technicians should be an integral part of your strategy and process. There is a lot of talk in our industry about hiring the next…

The complexity of modern vehicles means shops need to take a strategic view when it comes to cycle times. For modern vehicles using mixed material construction,…

The high-tech vehicles of today are the common vehicles of tomorrow. Our shop has been BMW i-Certified for the last five years. During that time, we’ve…

Understanding your employees’ skills and goals is key to a successful business. When you own and/or operate a collision centre, there are many different hats you…

A sound game plan for OE repairs is critical. The traditional trends of collision repairs are shifting. With greater vehicle complexity and more and more OEMs…

When working with vendors, it’s often more about the people than the product. Currently, we are halfway through 2018. Speaking to many of my colleagues throughout…

A recent TV program, while highlighting consumer awareness, did not provide a true assessment of the collision repair industry. Within the past few months, the Collision…

Making the customer feel part of the repair process pays big dividends. At Budds’ Collision, we’ve developed a particular strategy for our customers. When a customer…

Millennials have a different view on careers. For the past number of years, there has been a common struggle throughout our industry: finding people. However, this…