Just announced, Epicor Software Corp., says that automotive service businesses using the Epicor Integrated Service Estimator (ISE) and Epicor Parts Network B2B eStore solutions will have access to vehicle-specific parts replacement intelligence to help guide inspections and ensure a more consultative customer service experience.
This innovative new tool will be featured in live demonstrations in the Epicor booth (2238) during AAPEX.
The ISE and B2B eStore solutions will incorporate a “Vehicle Repair Profile” link to the top 20 types of replacement parts most commonly ordered for the corresponding vehicle application. The eStore solution links more than 30,000 registered wholesaler locations with over 200,000 service dealer and other buyer accounts.
“The Vehicle Repair Profile provides analytics that enable shops to establish consultative consumer engagement for increased loyalty and often a greater share of the customer’s repair budget,” said Stephen Gannon, Senior Director, Automotive Product Management & Product Development, Epicor Software. “This new feature, along with ISE and our eStore solution, fits the needs of today’s service providers, is exceptionally easy to use, and can help drive strong business growth.”
A shop using Epicor ISE and/or the B2B eStore can just click on the Vehicle Repair Profile button to see which parts have the highest consumption rates for each customer’s vehicle. They can then use this repair intelligence to help guide inspections and uncover previously undiagnosed repair needs. In addition, the service writer can advise the customer of potential reliability issues associated with certain parts.