ALLDATA, an AutoZone company, recently expanded its diagnostic and repair hotline service, ALLDATA Tech-Assist.
The company hired additional technicians at its Elk Grove headquarters and at new hotline call centers in Georgia and Texas.
The expansion of its Tech-Assist program, which is staffed exclusively by ASE-Certified Master Technicians, reflects ALLDATA’s ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it.
The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners. Each consultant has experience with multiple vehicle manufacturers and is an expert in customizing diagnostic plans and communicating how to perform needed repairs to the customer.
Now open 7 days a week
In line with this commitment, ALLDATA also increased Tech-Assist hours of operation, making the service available 7 days a week to take shops’ calls – a convenience no one else offers.
Unlimited calls per vehicle case
Whether a shop needs diagnostic troubleshooting or step-by-step repair advice, ALLDATA’s ASE-Certified Master Technicians stay with their customers until the problem’s solved. That includes unlimited calls per case involving one vehicle, a benefit that is above the norm for most hotline services.
“The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues,” said Mitch Major, Vice President, Commercial Support, AutoZone and President, ALLDATA. “Being staffed by ASE-Certified Master Technicians – many of whom have decades of experience – and having the resources of our extensive technology database puts ALLDATA Tech-Assist at the forefront of automotive repair hotline services.”
Expert help plus the convenience of live video-streaming
Another benefit ALLDATA Tech-Assist offers is that customers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive live streaming video, and the Tech-Assist consultant can “draw” on the screen to help pinpoint the diagnostic issue or repair solution. Watch this short video to see ALLDATA’s Tech-Assist team using the Rescue Lens app.
