The 2016 October issue of CarCare Business is now available online. You can flip through it here, but first, a few words from the Associate Publisher of Car Care Business, Shirley Brown.
Make the Time to Trust
We can all learn from those that have developed long lasting relationships.
The leaves are changing colour, the acorns are falling from the laden trees and the animals are gathering their stock of food for winter.
The October issue of CarCare Business is no different… it’s busy too! You’ll find it loaded with technical tips, news, and brake and suspension products showcased to show you all the pertinent details of each item, making it easier to choose the one that’s best for your client. It’s that time of year when everyone’s getting ready for winter, and that means vehicle maintenance. This is your busy time.
But I hope you’re not too busy to take in the contents of this issue—they contain a lot of good advice. One in particular will teach you a lot about trust… trust between a jobber and the customer. Both parties have a long relationship in business, and that’s mostly because of the trust they have in each other and their decisions about business transactions. They have learned from one another and as a result, have mutual trust. This is something the world needs more of— most people need to strive to build a relationship and especially one with as much trust as these two men have. Be sure to read how they go about this. I would like to bet that you will learn something, something that you can use to further better relationships with your customers. And I’m sure if you called them, they would happily impart some of their “trust” factors and how they work. Yes, it requires effort, but the bottom line is that it’s worth it! Try it!
You will also notice a new columnist, Diane Freeman, Executive Director for Automotive Aftermarket Retailers of Ontario (AARO). Yes, AARO relates to the province of Ontario, but Diane’s message doesn’t. She brings you more insight about asbestos in brake linings and pads still being shipped into Canada! We touched on this subject a few months ago and, thankfully, there are Canadians out there still fighting this issue. It is Canadawide, so keep your eyes peeled and make sure your MPP gets a note from you about this very bad state of affairs.
Jobbers, automotive service providers, leaders, companies and products are profiled in this issue. Each page has something to say, so take the time to read and I’m sure you’ll learn something new!