Too many owners do not engage their Team in the business. The staff have a “job” and really don’t understand the various positions and responsibilities around the shop. This is a big mistake—they couldn’t fill in if an emergency came up!
As an example, does the technician really understand what goes on with the front counter position? I have seen situations over my career where an emergency came up and the owner and front counter person had to leave for two hours. One tech had to fill in and fortunately it went well because everyone had a good handle on each person’s position.
What would happen in your shop?
Team building is also understanding and respecting everyone’s position and responsibilities. This would be a good exercise to go through as a group.
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