Times are “slow” for many shops and the concern is rising, will it turn around?
Consider it is a new economy for many Provinces and it is “different” this time around. Shop owners must be progressive and go after new business rather than hoping it comes through the door.
Consider this list:
- Have you gone after small fleet business and shown them how you differentiate yourself that benefits them? I’m not talking lower price here; I’m talking benefits to them in your level of quality and service.
- Have you requested referrals from your best clientele telling them up front you would like more people just like them?
- Have you managed your current clientele’s vehicle service intervals to making sure all are being done based on how the client uses the vehicle?
- Are you achieving one full comprehensive inspection each year with your normal clientele and at least two full comprehensive inspections on commercial accounts in order to get a full picture of the vehicle for safety and reliability counseling?
- How are you scheduling the tire change over season so you’re not crushed with people which wouldn’t allow you proper time to do a vehicle inspection at the same time?
Just a few points to consider, but the bottom line is you can’t sit still ‘hoping’ things change; you must make things change!