{"id":89469,"date":"2020-11-05T15:55:46","date_gmt":"2020-11-05T20:55:46","guid":{"rendered":"https:\/\/autosphere.ca\/?p=89469"},"modified":"2020-12-10T15:33:57","modified_gmt":"2020-12-10T20:33:57","slug":"ame-serenite-et-humour","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2020\/11\/05\/ame-serenite-et-humour\/","title":{"rendered":"\u00c2me, s\u00e9r\u00e9nit\u00e9 et humour"},"content":{"rendered":"<p><strong>Il y a des mill\u00e9naires que les codes premiers ont cours en relations humaines. Encore faut-il les rappeler et les appliquer.<\/strong><\/p>\n<p>C\u2019est en toute inconscience que chacun fait ses tout premiers pas vers l\u2019avenir. Apr\u00e8s les premi\u00e8res d\u00e9cennies, un regard dans le r\u00e9troviseur suffit pour constater qu\u2019on est bien sur la voie qu\u2019on a suivie.<\/p>\n<p>Quatre ans. L\u2019\u00e2ge auquel Dominic Dussault-Fortier est pass\u00e9 du nid familial au grand monde de l\u2019automobile. En mode pr\u00e9-maternelle avant la lettre, il\u00a0\u00ab\u2009surveille\u2009\u00bb alors les travaux de son grand-p\u00e8re, r\u00e9put\u00e9 lettreur.<\/p>\n<p>Les tourn\u00e9es des concessionnaires en sa compagnie \u00e9taient litt\u00e9ralement du bonbon en cette \u00e9poque o\u00f9 ceux-ci ne cessaient de recevoir de rutilants v\u00e9hicules aux formes et couleurs toujours nouvelles.<\/p>\n<h5><strong>Les portes du m\u00e9tier<\/strong><\/h5>\n<p>Adolescent, son premier emploi l\u2019a litt\u00e9ralement combl\u00e9. Il \u00e9tait \u00e0 ses yeux infiniment plus passionnant de faire briller ces bijoux, que de se retrouver t\u00eate premi\u00e8re sous leur capot ou leurs aust\u00e8res dessous.<\/p>\n<p>Mais comme le <em>Jardin des merveilles<\/em> n\u2019est qu\u2019un lieu de passage, un premier guide, Pierre Lemay, lui ouvre la prochaine porte. C\u2019est ainsi qu\u2019il a d\u00e9couvert ce r\u00f4le important qu\u2019est celui de relanceur.<\/p>\n<p>Il est cette fois piqu\u00e9 pour cette fonction qui consiste \u00e0 rappeler aux clients la pertinence ou la n\u00e9cessit\u00e9 de faire faire \u00e0 son v\u00e9hicule l\u2019entretien propos\u00e9, sinon recommand\u00e9.<\/p>\n<p>Ce tremplin l\u2019a conduit \u00e0 \u00eatre conseiller technique, puis, gr\u00e2ce \u00e0 ce ma\u00eetre qu\u2019a \u00e9t\u00e9 Sylvain Ross, directeur du service chez des Chevrolet, Ford, Honda, Mazda et Mercedes, o\u00f9 il a \u00e9t\u00e9 prim\u00e9 plus d\u2019une fois.<\/p>\n<h5><strong>Premier r\u00e9flexe<\/strong><\/h5>\n<p>Dominic Dussault-Fortier qui, d\u00e9but mars 2020, d\u00e9couvrait avec un certain \u00e9tonnement <em>Le monde selon Volkswagen<\/em> est loin d\u2019y avoir perdu ses rep\u00e8res pour autant, une allemande \u00e9tant une allemande.<\/p>\n<p>Mais l\u00e0 n\u2019est pas vraiment la question, puisque c\u2019est de relations humaines qu\u2019il s\u2019agit avant tout, dit-il, de cette bonne vieille et ind\u00e9modable fa\u00e7on d\u2019\u00e9changer avec les gens, peu importe l\u2019appellation qu\u2019on lui donne.<\/p>\n<blockquote><p>Rendre service est incrust\u00e9 en lui ; comme les routiers et les motocyclistes, il s\u2019arr\u00eate pour aider, cong\u00e9 ou pas.<\/p><\/blockquote>\n<p>Jamais il n\u2019a perdu et ne perdra ce qu\u2019il avait acquis il y a 40 ans en faisant des rappels, soit sa mani\u00e8re personnelle de d\u00e9samorcer avec tact et humour la moindre impatience ou irritation.<\/p>\n<p>Premier r\u00e9flexe\u00a0: pr\u00eater une oreille attentive, faire preuve de compr\u00e9hension, d\u2019empathie, et r\u00e9soudre quelque situation en renversant la vapeur et renfor\u00e7ant du coup la confiance et la fid\u00e9lit\u00e9 d\u2019un client.<\/p>\n<h5><strong>La touche qu\u00e9b\u00e9coise<\/strong><\/h5>\n<p>Ce qui garantit toutefois le fait d\u2019avoir en quelque sorte une excellente moyenne au b\u00e2ton, c\u2019est d\u2019entretenir en permanence une atmosph\u00e8re propice, soutient-il avec conviction.<\/p>\n<p>D\u00e8s qu\u2019un client met le pied dans la concession, il faut, comme dans l\u2019atelier de quartier ou de village, qu\u2019il sente que les conseillers et les techniciens appr\u00e9cient sa visite, le revoir et s\u2019informer de lui.<\/p>\n<p>Dominic Dussault-Fortier a la certitude absolue qu\u2019\u00eatre attentionn\u00e9, avoir de l\u2019\u00e2me, le sens de l\u2019humour et le souci de renseigner avec exactitude sont les grands principes d\u2019un service \u00e0 la client\u00e8le \u00ab\u20095 \u00e9toiles\u2009\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il y a des mill\u00e9naires que les codes premiers ont cours en relations humaines. Encore faut-il les rappeler et les appliquer. C\u2019est en toute inconscience que chacun fait ses tout premiers pas vers l\u2019avenir. Apr\u00e8s les premi\u00e8res d\u00e9cennies, un regard dans le r\u00e9troviseur suffit pour constater qu\u2019on est bien sur la voie qu\u2019on a suivie&#8230;.<\/p>\n","protected":false},"author":4,"featured_media":89470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[646,818],"tags":[839,2477],"class_list":["post-89469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-concessionnaires","category-concessionnaires-editorial","tag-produit-et-service-fr","tag-volkswagen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00c2me, s\u00e9r\u00e9nit\u00e9 et humour - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/concessionnaires\/2020\/11\/05\/ame-serenite-et-humour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c2me, s\u00e9r\u00e9nit\u00e9 et humour\" \/>\n<meta property=\"og:description\" content=\"Il y a des mill\u00e9naires que les codes premiers ont cours en relations humaines. 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