{"id":84821,"date":"2020-09-24T11:29:14","date_gmt":"2020-09-24T15:29:14","guid":{"rendered":"https:\/\/autosphere.ca\/?p=84821"},"modified":"2020-09-30T15:58:28","modified_gmt":"2020-09-30T19:58:28","slug":"prevoyez-la-saison-des-pneus-dhiver-par-yanick-jomphe","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/pneus\/2020\/09\/24\/prevoyez-la-saison-des-pneus-dhiver-par-yanick-jomphe\/","title":{"rendered":"Pr\u00e9voyez les pneus d\u2019hiver par Yanick Jomphe"},"content":{"rendered":"<p><strong>La pr\u00e9vision d\u00e9coule d\u2019hypoth\u00e8ses, mais il est possible de mettre en place des strat\u00e9gies gagnantes pour la saison hivernale qui arrive \u00e0 grands pas.\u00a0 <\/strong><\/p>\n<p>Nous savons que plusieurs clients d\u00e9cideront de rester au Qu\u00e9bec et de ne pas voyager cette ann\u00e9e, ce qui aura pour cons\u00e9quence l\u2019augmentation des ventes de pneus d\u2019hiver. Par ailleurs, plusieurs clients iront vous visiter pour l\u2019installation de leurs pneus. Soyez pr\u00eats !<\/p>\n<p>Voici quelques strat\u00e9gies pouvant \u00eatre appliqu\u00e9es rapidement\u00a0:<\/p>\n<ul>\n<li>Extraire les clients qui font entreposer leurs pneus chez vous et les cibler par kilom\u00e9trage moyen annuellement (date d\u2019anniversaire) ;<\/li>\n<li>Extraire les clients qui ne font pas entreposer leurs pneus chez vous et qui ne font pas \u00e9norm\u00e9ment de kilom\u00e9trage (date d\u2019anniversaire) ; (voir les clients qui font installer leurs pneus chez vous) ;<\/li>\n<li>Clients ayant achet\u00e9 un v\u00e9hicule neuf dans les 7-8 derniers mois et les prioriser ;<\/li>\n<li>Clients avec l\u2019usure des pneus ;<\/li>\n<li>Autres listes potentielles.<\/li>\n<\/ul>\n<h5><strong>Comprendre votre DMS (<em>Dealer Management System<\/em>)<\/strong><\/h5>\n<p>Il semble toujours facile d\u2019extraire vos listes, mais celles-ci se doivent d\u2019\u00eatre pr\u00e9cises pour \u00eatre efficace. Vous devez parfois sortir deux listes pour faire la fusion afin de cibler exactement vos clients. C\u2019est un art de sortir des listes claires et justes. Si vos listes sont exactes, vous aurez des r\u00e9sultats positifs !<\/p>\n<p>\u00c0 d\u00e9faut de penser \u00e0 la saison hivernale, le management doit r\u00e9fl\u00e9chir \u00e0 \u00ab\u00a0<em>l\u2019apr\u00e8s pneus<\/em>\u00a0\u00bb pour planifier ses effectifs pour les mois de janvier et f\u00e9vrier 2021. L\u2019ann\u00e9e 2021 s\u2019annonce cors\u00e9e en planification. Le service \u00e0 la client\u00e8le deviendra un atout fondamental et prioritaire pour bien suivre les clients ; ceux qui sont dus pour leur entretien recommand\u00e9, les nouveaux clients (remerciements et les cibler ad\u00e9quatement), les clients ayant un v\u00e9hicule cibl\u00e9 par une ou des campagnes s\u00e9curitaires de rappel, les clients ayant des services refus\u00e9s et autres listes consid\u00e9r\u00e9es potentielles.<\/p>\n<h5><strong>La relation client en 2025<\/strong><\/h5>\n<p>Les robots ne remplaceront pas les agents humains, mais faciliteront la t\u00e2che dans le cas de certaines t\u00e2ches complexes ou les transferts d\u2019appels, par exemple. Dans deux ans, Gartner pr\u00e9dit qu\u2019environ cent millions de consommateurs feront leurs achats en r\u00e9alit\u00e9 augment\u00e9e. \u00ab\u00a0<em>Si les technologies d\u2019automatisation et de robotisation sont d\u00e9j\u00e0 matures, en 2025, elles faciliteront davantage la gestion humaine des interactions clients<\/em> (<em><a href=\"https:\/\/www.forbes.fr\/author\/georges-anidjar\/\">Georges Anidjar\u00a0<\/a>&#8211; <\/em><em>directeur g\u00e9n\u00e9ral West Europe de Pegasystems<\/em>).\u00a0\u00bb Les crit\u00e8res en mati\u00e8re de satisfaction client devront \u00eatre \u00e9lev\u00e9s afin de s\u2019assurer que le client puisse vivre une exp\u00e9rience inoubliable lors de son passage. La r\u00e9tention, facteur de r\u00e9ussite !<\/p>\n<hr \/>\n<p>Yanick Jomphe est consultante en formation et sp\u00e9cialiste en implantation de syst\u00e8mes de relance CRM. D\u00e9tentrice d\u2019un B.A.A, M.B.A. et Ph.D. portant sur l\u2019impact de l\u2019implication des acteurs dans la mise en oeuvre des outils de gestion sur la performance organisationnelle. Formation en ligne disponible info@consultantsyjomphe.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La pr\u00e9vision d\u00e9coule d\u2019hypoth\u00e8ses, mais il est possible de mettre en place des strat\u00e9gies gagnantes pour la saison hivernale qui arrive \u00e0 grands pas.\u00a0 Nous savons que plusieurs clients d\u00e9cideront de rester au Qu\u00e9bec et de ne pas voyager cette ann\u00e9e, ce qui aura pour cons\u00e9quence l\u2019augmentation des ventes de pneus d\u2019hiver. Par ailleurs, plusieurs&#8230;<\/p>\n","protected":false},"author":108,"featured_media":84822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[811,599],"tags":[],"class_list":["post-84821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-experts","category-pneus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e9voyez les pneus d\u2019hiver par Yanick Jomphe - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/pneus\/2020\/09\/24\/prevoyez-la-saison-des-pneus-dhiver-par-yanick-jomphe\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pr\u00e9voyez les pneus d\u2019hiver par Yanick Jomphe\" \/>\n<meta property=\"og:description\" content=\"La pr\u00e9vision d\u00e9coule d\u2019hypoth\u00e8ses, mais il est possible de mettre en place des strat\u00e9gies gagnantes pour la saison hivernale qui arrive \u00e0 grands pas.\u00a0 Nous savons que plusieurs clients d\u00e9cideront de rester au Qu\u00e9bec et de ne pas voyager cette ann\u00e9e, ce qui aura pour cons\u00e9quence l\u2019augmentation des ventes de pneus d\u2019hiver. 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