{"id":73838,"date":"2020-06-04T16:30:54","date_gmt":"2020-06-04T20:30:54","guid":{"rendered":"https:\/\/autosphere.ca\/?p=73838"},"modified":"2020-06-10T11:00:11","modified_gmt":"2020-06-10T15:00:11","slug":"robert-poeti-invite-a-la-transparence-en-matiere-dassurances","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2020\/06\/04\/robert-poeti-invite-a-la-transparence-en-matiere-dassurances\/","title":{"rendered":"Robert Po\u00ebti invite \u00e0 la transparence"},"content":{"rendered":"

Le r\u00e9cent rapport de l\u2019AMF concernant l\u2019offre de produits d\u2019assurance chez les concessionnaires fait sourciller Robert Po\u00ebti, pr\u00e9sident-directeur g\u00e9n\u00e9ral de la CCAQ.<\/strong><\/p>\n

L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) vient de publier un premier rapport sur l\u2019offre de produits d\u2019assurance par l\u2019entremise de concessionnaires d\u2019automobiles au Qu\u00e9bec. Ce rapport d\u2019analyse est fond\u00e9 sur les donn\u00e9es recueillies aupr\u00e8s de 20 assureurs pour les ann\u00e9es 2016, 2017 et 2018.<\/p>\n

Il brosse le portrait, au 31 d\u00e9cembre 2018, du march\u00e9 des produits d\u2019assurance offerts par les concessionnaires, soit l\u2019assurance de remplacement (F.P.Q.) et l\u2019assurance vie, sant\u00e9 et perte d\u2019emploi d\u2019un d\u00e9biteur (VSPED).<\/p>\n

Des commissions de 56 %<\/strong><\/h5>\n

L\u2019assurance de remplacement et l\u2019assurance vie et perte d\u2019emploi, contrairement \u00e0 l\u2019assurance automobile, ne sont pas obligatoires selon la loi. Mais certains consommateurs choisissent d\u2019y souscrire pour \u00e9largir leur protection.<\/p>\n

Selon le programme d\u2019assurance de remplacement, dans le cas d\u2019une collision qui entra\u00eenerait une perte totale d\u2019une voiture neuve, le v\u00e9hicule du consommateur serait remplac\u00e9 par une voiture \u00e9quivalente de l\u2019ann\u00e9e courante.<\/p>\n

Il ressort de ce rapport qu\u2019en 2018, les concessionnaires du Qu\u00e9bec ont vendu pour 424 millions\u00a0$ de produits d\u2019assurance compl\u00e9mentaire pour se verser une commission en moyenne de 56\u00a0%. Cela repr\u00e9sente un gain de 237 millions\u00a0$ pour ces entreprises. La commission charg\u00e9e par un courtier ou dans le r\u00e9seau des assureurs serait de l\u2019ordre de 12 \u00e0 15\u00a0%.<\/p>\n

\u00ab\u00a0Interpell\u00e9e, notamment, par les insatisfactions des consommateurs \u00e0 l\u2019\u00e9gard des pratiques commerciales de certains concessionnaires en mati\u00e8re d\u2019offre de produits d\u2019assurance, l\u2019AMF a entrepris plusieurs actions afin de faire corriger les probl\u00e9matiques observ\u00e9es.<\/p>\n

Plusieurs directives, avis et r\u00e8glements ont \u00e9t\u00e9 publi\u00e9s afin de rappeler aux assureurs et aux concessionnaires leurs obligations et de les informer des mesures qui, de l\u2019avis de l\u2019AMF, devaient \u00eatre mises en place afin d\u2019assurer le traitement \u00e9quitable des consommateurs. De plus, des travaux de surveillance ont \u00e9t\u00e9 effectu\u00e9s aupr\u00e8s des principaux assureurs \u0153uvrant dans ce march\u00e9.<\/p>\n

Des sanctions ont \u00e9galement \u00e9t\u00e9 impos\u00e9es \u00e0 certains concessionnaires, cabinets et pr\u00eateurs. Or, malgr\u00e9 ces interventions, l\u2019Autorit\u00e9 a constat\u00e9 que des lacunes subsistaient toujours dans les pratiques commerciales en cours sur le march\u00e9\u00a0\u00bb, indique ce rapport.<\/p>\n

Se donner le temps<\/strong><\/h5>\n

Robert Po\u00ebti, pr\u00e9sident-directeur g\u00e9n\u00e9ral de la Corporation des Concessionnaires automobiles du Qu\u00e9bec, a pris connaissance de ce rapport, mais demande d\u00e9j\u00e0 des pr\u00e9cisions \u00e0 son sujet \u00e0 l\u2019Autorit\u00e9 des march\u00e9s financiers. Selon lui, plusieurs \u00e9l\u00e9ments manquent dans ce rapport, ce qui contribue \u00e0 fausser la perception des choses.<\/p>\n

\u00ab\u00a0On parle par exemple d\u2019une commission de 56\u00a0% sur la vente de ces produits d\u2019assurance. Sur quelle base ce pourcentage est-il tir\u00e9\u00a0? Je ne crois pas que cet \u00e9cart soit juste. Et quand le rapport indique que le quart des r\u00e9clamations d\u2019assurance vie et sant\u00e9 sont rejet\u00e9es, nous n\u2019avons pas d\u2019explications. J\u2019ai log\u00e9 des appels chez certains assureurs qui m\u2019indiquent qu\u2019il s\u2019agit parfois de clients qui avaient des conditions m\u00e9dicales pr\u00e9existantes, par exemple.\u00a0\u00bb<\/p>\n

Po\u00ebti souligne, en ce qui concerne les commissions prises par le concessionnaire que l\u2019AMF avait demand\u00e9 d\u2019expliquer clairement au client les cas o\u00f9 la commission d\u00e9passait 30\u00a0%, avant de retirer cette recommandation.<\/p>\n

Mais nous avons inform\u00e9 et form\u00e9 nos concessionnaires en ce sens et plusieurs ont adopt\u00e9 cette pratique et la maintiennent \u00e0 ce jour.<\/p>\n

\u2014 Robert Po\u00ebti, PDG, Corporation des Concessionnaires automobiles du Qu\u00e9bec<\/p><\/blockquote>\n

Il pr\u00e9cise que le consommateur a acc\u00e8s \u00e0 l\u2019information et qu\u2019il est libre de magasiner ses assurances compl\u00e9mentaires chez un courtier, s\u2019il le souhaite.<\/p>\n

Le pr\u00e9sident de la CCAQ pr\u00e9cise que dans le commerce de produits de consommation, des marges de profits de plus de 70\u00a0% sont courantes.<\/p>\n

Les effets des bonnes pratiques<\/strong><\/h5>\n

Robert Po\u00ebti souligne aussi le fait que la table de concertation n\u2019est en fonction que depuis 2017 et que depuis, une dizaine de rencontres ont eu lieu. \u00ab\u00a0Dix rencontres depuis 2017 \u00e7a nous am\u00e8ne \u00e0 la fin 2019, explique-t-il.<\/p>\n

Les statistiques sur lesquelles se base ce rapport ne peuvent tenir compte des effets de notre application par le pass\u00e9 des recommandations pr\u00e9sent\u00e9es \u00e0 la table. Il faut nous donner le temps de sentir les effets de ces bonnes pratiques.\u00a0\u00bb<\/p>\n

Tout en demandant des \u00e9claircissements sur ce rapport, M. Po\u00ebti r\u00e9it\u00e8re l\u2019importance qu\u2019il accorde \u00e0 la collaboration avec l\u2019AMF. \u00ab\u00a0S\u2019il y a de mauvaises pratiques ou des abus, nous allons agir. Je ne dis pas que nous sommes parfaits. Nous sommes l\u00e0 pour faire avancer les choses. Et mon organisation est d\u2019accord sur l\u2019importance d\u2019\u00eatre clair et transparent dans nos relations avec les consommateurs.\u00a0\u00bb<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Le r\u00e9cent rapport de l\u2019AMF concernant l\u2019offre de produits d\u2019assurance chez les concessionnaires fait sourciller Robert Po\u00ebti, pr\u00e9sident-directeur g\u00e9n\u00e9ral de la CCAQ. L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) vient de publier un premier rapport sur l\u2019offre de produits d\u2019assurance par l\u2019entremise de concessionnaires d\u2019automobiles au Qu\u00e9bec. Ce rapport d\u2019analyse est fond\u00e9 sur les donn\u00e9es recueillies aupr\u00e8s…<\/p>\n","protected":false},"author":41,"featured_media":73840,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[646,818],"tags":[],"class_list":["post-73838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-concessionnaires","category-concessionnaires-editorial"],"acf":[],"yoast_head":"\nRobert Po\u00ebti invite \u00e0 la transparence - Autosphere<\/title>\n<meta name=\"description\" content=\"Robert Po\u00ebti invite \u00e0 la transparence publi\u00e9 dans la section concessionnaires. 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